- Manage the resolution of incidents with timely communication, critical issue analysis and review within SLA (service level agreement)

- Analyze and drive RCA (Root Cause Analysis)

- Perform issue severity assessment based on impact to the business, and prioritize accordingly

- Apply learning to deployments of replacement products and platforms

- Lead and support large projects within the migration workstream

- Collaborate with multiple vendor partners and internal teams to resolve migration challenges

- Participate in development and implementation tests

- Ensure overall success of the migration program

What We’re Looking For

- Bachelor’s Degree
- 5+ years of business travel experience, understanding of both online and traditional business

- Good knowledge of multiple global distribution systems (GDS) – including Sabre and Apollo/Galileo

- Experience working with robotics tools, APIs and web services technology, Windows O/S platforms

- Solid MS Office Skills (Outlook, Word, Excel) is a plus

- Understand the software development lifecycle

📌 Business Analyst (Gurugram)
🏢 VARITE
📍 Gurugram