SECTION I: BASIC INFORMATION

Job Title

Branch Manager

Functional Title

Branch Manager

Grade

Sr. Manager / AVP

Management Band

Junior

Business Unit

Emerging Branch Banking

Division

Emerging Branch Banking

Department

Emerging Branch Banking

Location

PAN

Reporting to

Cluster Head

No. of Direct Reports

4 - 5

SECTION II: ROLE SUMMARY The role holder is responsible for achieving all Branch related targets. The role holder must also demonstrate strong knowledge of banking processes and regulatory requirements and ensure compliance for the same. The incumbent must deploy effective risk management mechanisms to minimize risk exposure while driving sustained revenue generation and liabilities mobilization at the branch level.

SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Core Responsibilities

Strategy & P&L; Management

- Maintains the Profit and Loss statement and Balance Sheet for the branch
- Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank
- Sustained revenue generation for the branch through cross sell of TPP, RA and BB products
- Liabilities mobilization through CASA portfolio growth in the Branch Catchment

Superior and Consistent Customer Service

- Ensures Efficient complaint management within specified TATs
- Drives high service scores
- Conducts customer engagement programs and marketing events
- Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval

Strengthening Systems, Controls and Processes

- Ensures Upkeep of the Branch and ATM and raises issues if required
- Liaises with respective teams for effective and efficient Fraud Management within the cluster
- Ensures branch compliance with Banks policies and processes
- Ensures timely submission of MIS reports
- Ensures safety and security of Bank and customer's assets




- Ensures Audit related deliverables both internal and external are met as per the prescribed norms
- Ensures Role clarity to employees in the branch and manage attrition

Performance Management

- Tracks and monitors daily productivity and book movement of the branch
- Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required

People Management or Self-Management Responsibilities

- Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.
- Ensuring Training & Development
- Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.

Risk and Internal Control Responsibilities

- Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
- Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

SECTION IV: KNOWLEDGE & EXPERIENCE

KNOWLEDGE

Minimum Qualifications

- Bachelor’s degree in any discipline
- Master’s degree is preferred

Professional Certifications

- AMFI/NCFM/IRDA certifications will be an added advantage

Skills

- Written and spoken English is essential





EXPERIENCE Years of Experience

- A minimum of 6-5 years of relevant experience with at least 2-3 years in a similar role

SECTION V: COMPETENCIES & KEY PERFORMANCE INDICATORS

BEHAVIORAL COMPETENCIES

Core Competencies

Competency Name

Behaviors

- Customer Focus
- Listens to and demonstrates an understanding of customers’ stated needs
- Delivers customer value through timely and quality execution
- Develops an understanding of problems and employs existing or new methods to find solutions
- Skilled Entrepreneurship
- Takes proactive and constructive action at work with little or no direction from others
- Displays responsibility for problems, initiatives and tasks that lie within the domain of own role
- Drive for Results
- Seeks to understand the rationale for key decisions and understands implications for own role/ actions
- Displays a sense of urgency to deliver outcomes as per stated timelines
- Reacts to challenges by displaying an optimistic demeanor
- Influence and Impact
- Uses simple persuasion techniques to achieve the desired result / action / commitment from others
- Responds to stated requirements of internal/ external stakeholders by keeping a solution oriented mindset
- Quality Focus
- Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work
- Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement

Leadership Competencies

TECHNICAL COMPETENCIES

Technical Competencies

- P&L; Management for Branch
- Banking process and product knowledge
- Thorough knowledge of daily banking operations and products and services
- RBI regulatory knowledge
- Cost Management
- Revenue Generation
- CASA Mobilization

📌 Branch Manager (Mumbai)
🏢 Orez Hr Solutions
📍 Mumbai