Role & responsibilities

- Profitability Management - Maintaining &optimizing; profitability for the branch
- Target setting & management Monitoring branchtargets in numbers & volumes
- Portfolio quality management - through superiorunderwriting, working closely with collections •
- Cost management managing all branch operatingcosts including cost of acquisition, operations etc.
- People management Engaging team, handling HR& administration function of the branchCustomer experiencemanagement - Ensuring superior customer experience and handling customerservice in terms of collections, pre closures & service issues

- Business
- Achieve contributed value targets set for the branch
- Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds

- Provide superior customer experience
- Manage TAT’s on credit & processing




- Minimize pre & post disbursal discrepancies Monitoring Performance
- Monitoring Branch performance in terms of key drivers i.e.
- Contributed Value.Volumes / Profitability / Expenses / Losses

- Employee Retention

- Employee Productivity

- Customer experience
- Monitor individual performance of each employee, continuously work to maximize productivity People Management
- Motivate and develop branch team
- Drive branch team to excel.
- Manage and mentor the team and keep attrition of branch staff low
- Conduct regular meeting with branch staff
- Provide open and honest feedback and ask for feedback.

Preferred candidate profile

- 7-8 Years experience
- Ability to plan & execute
- Strong inter-personal skills and leadership ability,
- Ability to create professional work culture that encourages enthusiasm and team spirit

📌 Branch Manager (Kadiri)
🏢 HDB Financial Services
📍 Kadiri