Company: Aziro

Website: Visit Website

Business Type: Enterprise

Company Type: Product

Business Model: B2B

Funding Stage: IPO/Public

Industry: Artificial Intelligence

Salary Range: ₹ 20-30 Lacs PA

We are seeking a BMC Remedy Workflow Developer to design, customize, and maintain our on-premise BMC Remedy platform . The role involves developing custom workflows, configuring ITSM and CMDB modules, integrating Remedy with external corporate systems, and automating IT operations using Remedy Developer Studio .

Key Responsibilities Workflow Development

- Create and modify custom Remedy core objects, including Forms, Active Links, Filters, Escalations, and Guides, using Remedy Developer Studio.
- Develop and maintain workflows to automate IT service management and operational processes.
- Customize Remedy applications based on business and operational requirements.

ITSM & CMDB

- Configure and support on-premise Remedy ITSM modules, including:

- Incident Management

- Change Management





- Asset Management

- Service Request Management
- Configure and maintain Atrium CMDB.
- Ensure workflows and configurations align with ITSM processes and organizational requirements.

Integrations

- Build and maintain data exchanges between Remedy and external corporate systems.
- Develop and support integrations using REST and SOAP API Web Services.
- Troubleshoot integration issues and ensure reliable data synchronization between systems.

Troubleshooting & Performance Optimization

- Analyze Remedy server and application logs, including:
- arerror.log

- Filter logs

- API logs
- Troubleshoot workflow, integration, and application issues.
- Identify and resolve performance bottlenecks.
- Optimize database queries and Remedy configurations to improve system performance and reliability.

📌 BMC Remedy Developer (Pune)
🏢 Sourcingxpress
📍 Pune