Key Responsibilities

- Manage end-to-end Business Correspondent (BC) operations for assigned PSU Bank partnerships.

- Develop and maintain strong relationships with bank officials and key stakeholders to ensure seamless operational coordination.

- Monitor BC network performance and ensure achievement of business and service delivery targets.

- Analyze operational and transaction data to identify trends, gaps, and improvement opportunities.

- Design and implement capacity-building and training programs for BCs based on performance analysis and business requirements.

- Track key performance indicators (KPIs) and prepare periodic MIS, dashboards, and management reports.

- Coordinate with internal teams and bank representatives to resolve operational issues and improve service quality.

- Ensure compliance with bank guidelines, regulatory requirements, and CSC operational policies.

- Drive initiatives to improve BC productivity, customer outreach, financial inclusion, and transaction growth.

- Support the rollout of new banking products,



services, and strategic initiatives across the BC network.

Requirements

Required Skills & Competencies

- Strong understanding of Business Correspondent (BC) ecosystem and banking operations.

- Excellent stakeholder management and relationship-building skills.

- Strong analytical and data interpretation capabilities.

- Proficiency in MS Excel, PowerPoint, MIS reporting, and data analysis.

- Effective communication, presentation, and negotiation skills.

- Ability to manage multiple stakeholders and work in a target-driven environment.

- Problem-solving mindset with solid execution capabilities.

Preferred Attributes

- Experience in financial inclusion initiatives, digital banking, or rural banking operations.

- Exposure to capacity-building and training programs for field teams.

- Familiarity with banking regulations and PSU banking processes.

📌 Banking Spoc - Assistant Manager (Jodhpur)
🏢 CSC e-Governance Services India
📍 Jodhpur