Back Office Executive – Travel Process

Location: Gurugram, Haryana (GGN)

Job Type: Full-Time

Work Mode: Work From Office

Salary: Up to ₹30,000 per month (CTC)

Experience Required: Minimum 6 months

Industry: Travel and Tourism Services

Job Overview

We are looking for a detail-oriented and customer-focused Back Office Executive to support daily operations within our travel process. The ideal candidate should have at least 6 months of relevant experience in the travel industry, along with prior customer service experience.

The selected candidate will be responsible for processing travel-related requests, maintaining accurate records, coordinating with internal teams, and ensuring that customer queries and operational tasks are handled efficiently.

Key Responsibilities

- Manage day-to-day back-office operations related to the travel process.
- Process and track travel-related requests in accordance with established procedures.
- Coordinate with internal teams and relevant stakeholders to resolve customer queries.
- Maintain accurate records, update databases, and ensure proper documentation.
- Provide customer service support and communicate professionally with customers when required.
- Follow company policies, quality standards, and standard operating procedures (SOPs).
- Complete assigned tasks within defined timelines while maintaining accuracy and quality.
- Support the team in meeting daily operational requirements.

Eligibility Criteria
- Minimum 6 months of relevant work experience.




- Previous experience in the travel industry or a travel-related process is required.
- Prior customer service experience is required.
- Good verbal and written communication skills.
- Basic computer knowledge and familiarity with operational systems.
- Strong attention to detail, organizational skills, and the ability to manage multiple tasks.
- Candidates available to join at short notice will be preferred.

Salary and Benefits
- Compensation of up to ₹30,000 per month (CTC), depending on relevant experience and suitability.
- Two-way cab facility available for eligible employees within the applicable transportation service zone, subject to company policy.
- Opportunity to work in a professional travel operations setting.

Work Location and Schedule
- Location: Gurugram, Haryana (GGN)
- Work Arrangement: Work From Office
- Employment Type: Full-Time

Selection Process The recruitment process consists of the following stages:
- HR Discussion
- Operations (OPS) Round
- Client Review

Progression through the selection stages will depend on the candidate’s suitability for the role.

How to Apply

Interested candidates who meet the eligibility criteria can share their updated resume using the contact details below. Please highlight your relevant travel-process experience, customer service background, and communication skills in your resume.

Email: [email protected]

Contact Number: (phone hidden)

Pay: ₹28,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Back Office Executive – Travel Process (Gurugram)
🏢 Medhansh Business Services
📍 Gurugram