Role & responsibilities

1. Survey Planning & Execution

- Plan, organize, and supervise day-to-day survey field activities.
- Allocate survey targets, assignments, and project deliverables.
- Monitor project progress and ensure completion within agreed timelines.
- Coordinate manpower, suppliers, logistics, and operational requirements.
- Identify risks and implement corrective actions to ensure successful project execution.

2. Data Quality & Compliance

- Ensure adherence to approved questionnaires, SOPs, sampling plans, and survey protocols.
- Conduct regular quality audits, field checks, and validation reviews.
- Identify and prevent duplicate, incomplete, inconsistent, or fraudulent responses.
- Coordinate with data processing teams to resolve quality concerns.

Maintain project documentation and compliance records. 3. Client & Stakeholder Management

- Act as a primary point of contact for clients and internal stakeholders.
- Provide regular project updates, status reports, and escalation management.
- Coordinate with Project Managers, vendors, and field teams to ensure smooth delivery.
- Support client reviews, project audits, and business presentations.

4. Vendor & Supplier Management

- Coordinate with sample providers, panel vendors, and research partners.
- Manage feasibility assessments and project allocations.
- Monitor vendor performance and ensure timely delivery of quotas and fieldwork targets.
- Ensure adherence to project quality standards and timelines.

5. Reporting & MIS

- Prepare daily, weekly, and monthly project reports.
- Track and report: o Surveys completed o Target vs.



achievement o Team productivity o Data quality metrics o Rejection/error rates o Field expenses o Vendor performance o Resource utilization
- Maintain accurate project records and dashboards.

6. Survey Platforms & Tools

- Utilize survey platforms such as Qualtrics, Decipher, and similar tools.
- Implement redirects, survey launches, quota management, and fieldwork tracking.
- Troubleshoot survey-related issues and coordinate with technical teams when required.

Support adoption of survey technology and operational best practices

Preferred candidate profile

Technical Competencies

- Strong understanding of CAWI, CATI, CAPI, and online survey methodologies.
- Experience with Qualtrics, Decipher, and other survey platforms.
- Knowledge of sampling methodologies and field quality-control processes.
- Proficiency in Microsoft Excel and Google Sheets.
- Strong reporting and analytical capabilities.

Behavioral Competencies

- Client servicing and stakeholder management
- Project management and excellence
- Team leadership and collaboration
- Problem-solving and decision-making
- Excellent verbal and written communication
- Attention to detail and quality orientation
- Ability to perform under tight deadlines and changing priorities

Qualifications

- Graduate degree in any discipline.
- 3-7 years of relevant experience in: o Market Research o Online Survey Operations o Survey Project Management o Fieldwork Management o Client Servicing
- Experience with online research platforms is highly preferred.

Knowledge of AI capabilities and practical business applications is a plus

Working Requirements

- Comfortable working in a hybrid setting from Gurugram or Pune.
- Ability to support global projects and flexible working hours as required.

📌 Associate/ Senior Associate - Survey Field Specialist (Delhi)
🏢 Acuity Knowledge Partners
📍 Delhi