HR Operations & Service Delivery

· Oversee employee lifecycle processes including managing teams for onboarding, Payroll, Employee data management, Performance Management, Transfers, exits, and compliance.

· Partner with business leaders to align HR strategies with Operational goals

· Ensure accuracy and security of employee records across HRIS & other platforms.

· Drive standardization and automation of HR processes across geographies.

· Monitor and report KPIs for HR operations and payroll to global and regional stakeholders.

· Lead internal audits and ensure closure of findings with regional HR teams.

· Conduct periodic reviews of SOPs and ensure training for HR teams on process change & practices.

· Measure and track key HR metrics to provide insights on workforce trends and business outcomes.

Payroll Oversight

· Act as custodian of payroll processes ensuring accuracy, timeliness, and compliance.

· Collaborate with payroll vendors and enforce performance KPIs.

Technology & Systems

· Partner with HRIS teams to enhance system functionality and resolve issues.

· Ensure effective functioning of LMS and other HR tech platforms.

· Promote the adoption of digital tools for HR delivery and analytics.

· Collect, analyze, and interpret HR data related to employee performance, turnover, recruitment, engagement, Training and Development, attrition and retention.

Leadership & Stakeholder Engagement





· Lead and mentor HR delivery teams within the GCC.

· Collaborate with global HR leaders to align service delivery with strategic goals.

· Foster a culture of continuous improvement and customer-centric service.

Performance Management & Goal Management

· Develops and communicates the strategic vision, scope, priorities, processes, systems and tools of the performance management.

· Works with key stakeholders e.g. budget, strategy and C & B to establish link between Entity / BU and work on the Budget allocation, Merit salary increase and final budget utilization along with other variable pay.

Experience :

Qualifications :

12–18 years of experience in HR operations, with at least 5 years in a GCC or shared services leadership role.

Solid understanding of global HR processes, compliance, and systems.

Proven experience in managing large-scale HR delivery teams and transformation projects.

Expertise in HRIS platforms preferably SF, payroll systems, and process automation.

Excellent communication, stakeholder management, and analytical skills.

Preferably - MBA (Human Resources)

Competency :

- Strategic Planning
- Attention to Details
- Creativity & Innovation
- Passionate about Results
- Interpersonal Communication
- Conflict Resolution
- Performance orientated
- Technology savvy

Stakeholders :

- Plant Heads / HR Heads / L & D Head etc..
- Vendors / Suppliers
- Internal Peers

📌 Associate Ops Lead || Pune || 12-18 Yrs
🏢 Digital Business People
📍 Pune