Associate Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.

Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.

Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.

Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.

Define

Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Key Responsibilities

- Lead and manage a team of 1525 FTEs
- Drive PDM performance across key metrics:
- Perform hands-on guidance
- Monitor daily productivity and quality
- Handle client escalations and provide data-backed explanations
- Coach, mentor, and develop team members
- Prepare and present performance reports to leadership
- QBR presentations





Qualifications Required Experience & Qualifications

- Our most successful candidates will have: - Experience in managing a team and Health Care knowledge and PDM knowledge
- 3 to 4 of years of experience in U.S. Provider Data Management (PDM)

- Deep understanding of

- Understanding of KPI’s

- Time Management

- Proactive approach

- Opportunities identification

- Employee Engagement

Additional information Leadership & Behavioral Skills

- Be able to work in MS Office - Be able to work in a fast-paced environment.
- Robust analytical and problem-solving abilities
- Data-driven decision-making mindset
- Excellent communication and stakeholder management skills
- Ability to balance hands-on PDM work and people leadership
- Ownership, accountability, and process orientation

📌 Associate Manager - Team Lead (Hyderabad)
🏢 Sutherland
📍 Hyderabad