Hi Applicant,

Greetings from Black and White Solutions!

Job Title: Associate Manager

Qualification: Any Bachelors Degree

Relevant Experience: 2 years of experience in US Voice Process Customer Service Representative (CSR)

Must Have Skills:

- Excellent verbal and written communication in English.
- Prior experience in handling customer emails.
- Basic knowledge of Mutual Funds
- Excellent typing skills.
- Knowledge of Insurance and Stocks is an added advantage.
- Solid problem-solving and customer-handling skills.

Roles & Responsibilities:

- Handle customer queries related to investments, products, and services via email.
- Manage multiple customer email tickets and ensure timely resolution.
- Handle customer complaints and escalations as per the escalation matrix.
- Maintain SLA adherence and ensure there are no email backlogs.




- Coordinate with internal teams to resolve customer queries.
- Maintain accurate records and follow process guidelines.
- Gather customer feedback and share inputs for process improvement.
- Support calls and chat when required.

Location: Bangalore Notice Period: Immediate Joiners to 30 Days

Mode of Interview: 2 Rounds 1st Virtual, 2nd Face-to-Face

Shift Timing: US Shifts

Mode of Work: Work From Office

Thanks & Regards,

Diya Birsingh

Staff Analyst

Black and White Business Solutions Pvt Ltd

Bangalore, Karnataka, India

Contact: 08067432479 / WhatsApp: (phone hidden)

[email protected]/www.blackwhite.in

📌 Associate Manager (Bengaluru)
🏢 Black And White Business Solutions
📍 Bengaluru