: Associate Director Quality Assurance

Key Responsibilities:

Process:

- Develop and deploy a best in class Service Quality framework to drive higher performance on key business metrics in revenue cycle management.

- Ensure standardization of Service Quality practices across the projects to drive measurable, repeatable and predictable operations.

- Ensure calibration of Service Quality and leverage data-driven analysis for process improvements.

- Be proactive in identifying process level gaps and lapses and set up early warning systems/methods to enable on time course correction.

- Manage, oversee and support Internal Staff Development, Quality Management and Organization Development.

- Support Organizations drive of enhancing delivery by assuming a leadership role in transformation to a Quality Organization.

- Promoting and Drive a culture of Quality Achievement and Performance Improvement throughout the Assigned Accounts.

- Enabling robust Data Driven Organization Model.

- Deployment of continuous improvement activities through Kaizen and Six Sigma Methodologies.

- Effectively interact with Delivery Teams to maintain process adherence and help bringing improvements.

- Working with training, hiring and transition Teams to establish input quality requirements.

- Formulate and manage the development and implementation of Quality Goals.

- Setting QA Compliance objectives and ensuring targets are achieved.

- Assessing the service delivery quality against customer requirements.

- Agreeing standards and establishing clearly defined quality methods for staff to apply.

- Setting up and maintaining controls and documentation procedures.

- Liaising with customers, auditors and internal delivery stakeholders to ensure the execution of corrective action compliance with customers specifications.

- Establishing standards of service for customers or clients.





- Conducting increasingly sophisticated analytics to drive performance and recommend process improvements and controls to improve service delivery.

People:

- Responsible for making quality a core part of everyone's daily job.

- Constantly improving the quality of services via performance improvement, technology, training and upskilling and other methods.

- Responsible for the Engagement, Development & Management of the Team Managers and Quality Experts.

- Drive employee engagement initiatives and optimize attrition levels in the team.

Client:

- Work with clients closely to establish quality framework for the account.

- Act as a single point of contact for all quality related conversations with the client.

- Assume end to end ownership of managing all quality related escalations from the client.

- Present Quality insights to the client on a periodic basis.

Financial:

- Ensuring the highest possible delivery quality at the lowest total cost of ownership. In other words, optimize the cost of quality for the account.

- Report out all process deviations and process control lapses to quality and operations leadership to ensure high quality of outcome as seen by the client.

Role Prerequisites:

- Graduation in any stream is a must.

- Minimum 10+ years of experience in AR is a must, which includes a preferred minimum 5+ years of experience in transactional quality/ service quality teams.

- Experience in Hospital Billing is mandatory.

- Six Sigma Green Belt OR Black Belt certification would be preferred.

- Working Knowledge of the 7 Quality Tools is mandatory.

- Excellent stakeholder management skills-Ability to interact with senior leadership/clients and manage expectations effectively.

- Ability to deliver high impact amid complexity, ambiguity and competing priorities independently.

- Consultative Skills.

- Developing Others.

- Analytical Ability.

- Leading Change

Interested candidates can share their updated resume at [email protected] /call @ +91- 7503-848-441

📌 Associate Director Quality (Chennai)
🏢 Trubridge Healthcare
📍 Chennai