About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a energetic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.

We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.co

Role Summary:

Responsible for leading a small team within a single process and managing SLAs, TATs, and escalations

Apply strong domain knowledge to refine procedures and instructions

Oversee daily task execution and ensure smooth process delivery, including queue monitoring and task tracking

Participate in planning, organizing, and guiding team activities

Conduct RCA on errors and provide timely feedback

Report on work status and analysis of trends for continuous improvement

Estimate capacity and assess accuracy, efficiency, and productivity

Collaborate closely with internal and US teams to maintain operational effectiveness





Communicate clearly with team members and leadership, both verbally and via email

Coach, mentor, and train team members, supporting their development through regular feedback

Manage team performance, retention, and recognition

Step in as acting lead during Team Leader/AOM absence

Respond promptly to VOCs, address errors, and implement corrective actions

Roles & Responsibility:

Detail and process oriented

Strong organizational, analytical and problem-solving skills

Excellent written and verbal communication skills

Proven time management skills

Proven ability to meet deadlines

Ability to work independently and as part of a team

Ability to prioritize and handle multiple priorities while ensuring service requirements are met

Demonstrated success in critical thinking; making effective recommendations to resolve issues as they arise

Primary Skill:

People Management,

Hands-on experience and thorough knowledge/expertise in Retirement Money Out process

Secondary Skill:

Excellent communications and analytical skills

Should be self-starter, self-motivator, proactive & target oriented

Qualifications:

Graduate

Location:

Bangalore / Pune / Noida / Hyderabad

📌 Assistant Team Lead (India)
🏢 Voya Financial
📍 India