Skills

- Knowledge & Posting Location Facility Management

Minimum Qualification

- Bachelor of Engineering (BE)

KEY RESPONSIBILITIES/ ACCOUNTABILITIESFinancial / Functional perspective

- Ensure timely processing of NOCs and related documentation

- Support collection and verification of customer records and compliance documents

- Maintain accurate records of bookings, requests, and service transactions

- Drive process adherence and documentation accuracy

Customer/Stakeholder Perspective

- Manage resident and tenant move-in and move-out processes

- Facilitate club house, amenity, and common facility bookings

- Handle customer complaints, service requests, and escalations within defined TATs

- Ensure high levels of customer satisfaction and engagement

Internal Process Perspective

- Verify documentation and process NOCs as per company guidelines

- Maintain resident, tenant,



and occupancy databases

- Coordinate with FM, Security, CRM, and Finance teams for customer requests

- Track complaint closure and maintain service request logs

- Generate periodic MIS reports and customer service dashboards

Learning & Growth / Developmental Perspective

- Strengthen customer service and communication capabilities

- Promote a customer-centric culture across the site team

- Drive process improvements and digitization initiatives

- Enhance knowledge of customer service processes and systems

Locations

- Assistant Manager-Facility Management an...LNT/A-MAH/1886318

- RELT-RealtyMumbai

- Posted On 08 Oct 2026

- End Date 06 Apr 2027

- Required Experience 5 - 8 Years

📌 Assistant Manager-Facility Management an... (India)
🏢 Larsen & Toubro Infotech
📍 India