Manager (Accounts Receivable – Operations and reporting)

Location: Gurugram (Work from Office / Client – 5 days a week)

Qualification: CA or experienced graduate

Mandatory Experience: More than 4 years

Function: Accounts Receivable - Operations and reporting)

Role Focus

End-to-end AR operations, team management, billing and collections governance, customer reconciliations, operational efficiency, audit support and compliance.

Key Responsibilities

- Manage end-to-end AR operations, including billing, collections, cash application, customer reconciliations, credit notes and dispute resolution.
- Lead and oversee AR transaction-management and QC / audit-support teams.
- Allocate responsibilities, monitor daily productivity and ensure timely completion of team deliverables.
- Track SLAs, turnaround time, ageing, overdue receivables, unapplied receipts, disputes and error rates.
- Review high-value and high-risk transactions, customer reconciliations, ageing reports and exception items.
- Drive timely collection follow-ups and resolution of billing, deduction, short-payment and cash-application issues.
- Act as the senior escalation point for complex customer, collection, billing and process-related matters.
- Review revenue and receivable balances and support timely closure of period-end activities.
- Support internal, statutory and client audits and ensure timely closure of audit queries and action items.
- Identify process and control gaps and drive corrective and preventive actions.
- Maintain and strengthen SOPs, review checklists, control documentation and governance mechanisms.
- Drive process standardisation,



automation and continuous improvement across AR activities.
- Coordinate with business, sales, controllership, treasury, tax and other finance stakeholders.
- Prepare and review AR dashboards, management reports, ageing analysis and collection forecasts.
- Coach and develop team members through regular reviews, feedback, cross-training and succession planning.

Required Skills

- Advanced Excel (Mandatory): Power Query, PivotTables, XLOOKUP, SUMIFS / COUNTIFS and dashboarding.
- Strong knowledge of end-to-end AR operations, including billing, collections, cash application and customer reconciliations.
- Hands-on experience with SAP AR module and ERP-based reporting.
- Strong understanding of ageing analysis, debt collection, dispute management and unapplied receipts.
- Working knowledge of GST, TDS receivable implications and revenue-related documentation.
- Experience in AR controls, quality review, audit support and issue remediation.
- Strong team handling and stakeholder management skills.
- Ability to manage high-volume AR operations and multiple priorities.
- Strong reconciliation, analytical and problem-solving skills.
- Ability to interpret operational data and present meaningful management insights.
- Robust communication and escalation-management skills.




- High attention to detail with a structured and control-focused working style.

Candidate Profile

- Qualified CA or experienced graduate with more than 4 years of experience in AR operations, shared services, in-house finance, controllership or audit-led finance roles.
- Strong knowledge of end-to-end accounts receivable processes.
- Proven experience in managing AR teams, team leads or Assistant Managers.
- Experience in managing operational SLAs, collection targets, ageing and governance reviews.
- Experience in high-volume and complex AR environments.
- Audit background or significant experience in supporting internal, statutory or client audits is preferred.
- Demonstrated ability to improve collections, resolve aged open items and strengthen finance controls.
- Ability to balance operational delivery, control requirements, cash-flow priorities and stakeholder expectations.
- Ability to interact confidently with customers, auditors, client leadership and senior stakeholders.

Key Performance Indicators

- Timely and accurate customer billing.
- Reduction in overdue receivables and aged open items.
- Improvement in collections and cash application turnaround time.
- Timely resolution of customer disputes, deductions and short payments.
- Accuracy of customer reconciliations and AR reporting.
- Compliance with SLAs, SOPs and finance controls.
- Timely closure of audit queries and control observations.
- Reduction in errors, unapplied receipts and reconciliation differences.
- Delivery of automation and process-improvement initiatives.
- Team productivity, quality and capability development.

📌 Assistant Manager - Accounts Recievable (Gurugram)
🏢 EY
📍 Gurugram