LNT/AG-MAH/1886276

- RELT-Realty

- Mumbai
- Posted On 08 Oct 2026
- End Date 06 Apr 2027
- Required Experience10 - 20 years

Skills

Knowledge & Posting Location

Facility Management

Minimum Qualification

Bachelor of Engineering (BE)

KEY RESPONSIBILITIES/ ACCOUNTABILITIES Budgeting & Financial Coordination

- Support preparation and monitoring of CAM budgets and operational expenses.
- Review vendor invoices, monthly provisions, and coordinate with finance teams for timely processing.
- Monitor utilization of common area maintenance funds and identify opportunities for cost optimization.

Tower Operations & Upkeep

- Ensure upkeep and presentation of lobbies, corridors, common areas, podiums, and tower amenities.
- Conduct daily tower inspections and track closure of observations.
- Monitor housekeeping, horticulture, pest control, and security service delivery within assigned towers.
- Ensure adherence to site quality standards and SOPs.

Customer & Occupant Management

- Act as SPOC for residents of assigned towers.
- Ensure timely resolution of service requests, complaints, and escalations.
- Maintain complaint tracker and monitor closure within agreed TAT.
- Conduct periodic resident interactions and satisfaction checks.

Society / Tenant Management

- Support society formation, handover processes, and transition activities wherever applicable.
- Coordinate with Resident Welfare Associations (RWAs), societies,



and commercial occupiers on operational matters.
- Facilitate approvals, NOCs, and documentation as per company policies.

Vendor & Contract Management

- Supervise day-to-day activities of housekeeping, security, and other service partners.
- Monitor manpower deployment and SLA adherence.
- Verify service delivery and maintain operational records

Maintenance & Utilities Coordination

- Coordinate with technical teams for maintenance activities impacting assigned towers.
- Monitor tower-specific utility consumption including water, electricity, and DG backup services.
- Track equipment downtime, service disruptions, and closure of maintenance observations.
- Escalate recurring issues and support resolution.

Reporting & Governance

- Maintain occupancy, complaints, tower inspection, and service performance records.
- Prepare periodic MIS on complaints, resident feedback, and operational observations.
- Support audits and compliance inspections.

Events & Community Engagement

- Coordinate resident engagement activities, community events, and tenant programs.
- Support initiatives aimed at enhancing customer experience and community participation.

Continuous Improvement

- Identify opportunities to improve service levels, operational efficiency, and customer satisfaction.
- Drive initiatives related to sustainability, waste management, energy conservation, and service excellence.

📌 Assistant General Manager-Facility Management and Handover (Mumbai)
🏢 Lu0026T Technology Services
📍 Mumbai