Job Purpose To manage and drive recovery of overdue vehicle loan accounts under the HARD bucket , ensuring achievement of collection targets, reduction in delinquency, effective field operations, and adherence to the organization's recovery policies and regulatory guidelines.

Key Responsibilities

- Manage recovery operations for vehicle loan accounts within the assigned geographical area.
- Achieve monthly collection, recovery, and resolution targets for AHRD bucket accounts.
- Analyze delinquent accounts and prepare account-wise recovery strategies based on overdue amount, customer profile, vehicle status, and repayment history.
- Monitor and control field collection activities through collection executives/agencies.
- Ensure regular field visits and effective customer contact for high-risk and overdue accounts.
- Drive promise-to-pay (PTP) generation and ensure timely PTP realization.
- Identify high-risk, skip, non-contactable, and potentially irrecoverable accounts and initiate appropriate escalation/action.
- Coordinate with repossession/recovery agencies wherever required, strictly in accordance with company policy and applicable laws.
- Track vehicle status, valuation, repossession, yard movement, and disposal/recovery wherever applicable.
- Review daily and monthly collection performance against targets and take corrective action for shortfalls.
- Conduct regular field visits with team members and provide on-ground guidance and coaching.
- Monitor agency/vendor performance and ensure compliance with agreed service levels.
- Maintain accurate collection, recovery, repossession, and customer-contact records in the relevant systems.
- Coordinate with legal, operations, credit, sales, and other internal teams for resolution of difficult/high-value cases.
- Prepare MIS and management reports covering collection efficiency, PTP, roll-forward, resolution, repossession, and outstanding portfolio.




- Ensure adherence to the organization's Fair Practices Code, collection/recovery policy, customer protection norms, and applicable RBI/regulatory guidelines.
- Prevent customer complaints and ensure that all recovery activities are conducted professionally and ethically.
- Identify process gaps and recommend measures to improve recovery efficiency and portfolio quality.

Key Performance Indicators (KPIs)
- Monthly collection/recovery achievement
- AHRD bucket resolution %
- Collection efficiency
- PTP generation and PTP realization %
- Roll-back / roll-forward performance
- Number and value of accounts resolved
- Repossession and disposal/recovery performance
- Reduction in overdue outstanding
- Agency/field executive productivity
- Customer complaint and escalation levels
- Cost of collection / recovery efficiency

Candidate Profile Education Graduate in any discipline; MBA/PGDM in Finance, Marketing, or related field will be an advantage.

Experience

- 5–7 years of experience in collections/recovery, preferably in vehicle loans/auto finance/NBFC/banking.
- Experience handling delinquent or high-risk loan portfolios is preferred.
- Prior experience managing collection agencies/field teams will be an advantage.

Required Skills

- Robust field collection and negotiation skills
- Good knowledge of vehicle-loan recovery processes
- Team handling and leadership capability
- Strong analytical and problem-solving skills
- Good knowledge of local geography and customer segments
- Ability to handle difficult customer situations professionally
- Target-oriented and result-driven approach
- Good communication and interpersonal skills
- Working knowledge of MS Excel and collection/recovery systems
- Ability to work extensively in the field

Preferred Competencies

- Strong ownership and accountability
- High integrity and ethical conduct
- Ability to work under pressure
- Effective team motivation and monitoring
- Strong follow-up and execution capability
- Sound understanding of recovery/legal processes

📌 Area Recovery Manager - Vehicle Loans -Hard Bkt (Malerkotla)
🏢 SkillLabs
📍 Malerkotla