: Production Support Engineer

We are looking for a good Production Support Engineer with 5+ years of relevant experience in IT, preferably in Telecom Domain.

Key Responsibilities

Incident &Problem; Management: Responding to, troubleshooting, and resolving high-priority production issues (L2 / L3 support) related to OSS applications, including network performance monitoring and fault management. System Maintenance & Monitoring: Proactively monitoring system health, conducting application maintenance, and driving continuous improvements to towards Application Availability & Stability Change Management :

Release Handling , Application Deployment & Upgrades: Performing deployment, testing (SIT/UAT/Prod), and upgrading of OSS software. Automation & Scripting: Developing scripts to automate common support tasks, reduce manual intervention, and enhance operational efficiency. Collaboration: Working with cross-functional teams, including network engineering, DevOps, and vendor support, to address complex technical issues.

Typical Qualifications And Skills

Experience: 5+ years of experience in production support, application support, or IT operations, preferably in the telecom sector. Technical Skills: Support Experience in Java ,



Spring , Microservices ,

WebLogic , JMS , MQ , KAFKA , REDIS, Postgres DB tech stack-based Apps SQL/Databases: Proficiency in SQL and PL/SQL for data analysis and reporting. OS: Strong working knowledge of Linux/Unix environments.

Tools: Experience with monitoring/ticketing tools like ServiceNow , Jira. Dynatrace monitoring experience is needed Automation: Scripting experience (e.g., Python, Bash, Perl). DevOps Experience Good to have GCP (Google Cloud Platform ) – Big Data projects support experience Telecom Knowledge: Familiarity with OSS systems, network protocols (SNMP, REST APIs), and frameworks.

Education: Bachelor’s degree in computer science, Engineering, or a related field.

Core Competencies

Problem-Solving: Solid analytical skills to perform root cause analysis (RCA) on complex system issues. Time Management: Ability to manage high-pressure, real-time outages. Communication: Excellent communication skills for incident reporting and stakeholder management.

This role involves on-call support duties, including weekends, to ensure 24/7 network stability.

📌 Architect (Hyderabad)
🏢 Virtusa
📍 Hyderabad