1. POSITION INFORMATION

Position Title : IT Executive Application Support Engineer

Work Location: Tirupur

Qualification: B.Sc. / B.E. Computer Science

Experience: 3-5 Years

2. EXECUTIVE SUMMARY The Executive Application Support Engineer is a critical technical role responsible for delivering comprehensive end-to-end support for mission-critical enterprise applications supporting supply chain, sourcing and vendor portal. This position bridges technical infrastructure and business operations, ensuring seamless application performance, rapid issue resolution, and continuous system optimization across the Enes Textile Mills division.

The incumbent manages application support, API integrations, user training, and collaborative testing initiatives while maintaining the highest standards of system reliability and data integrity.

3. JOB PURPOSE & CORE OBJECTIVES

Primary Purpose To provide comprehensive technical and functional support for critical enterprise applications ensuring uninterrupted operations, rapid issue resolution, and continuous system optimization across Enes Textile Mills. The role encompasses application support, API integration management, workflow configuration, testing coordination, and end-user enablement.

Core Objectives

1. Maintain optimal application health and system availability (99.5% uptime) for software applications
2. Ensure rapid diagnosis and resolution of application issues with SLA compliance (95% ticket closure within agreed timeframes)
3. Support business transformation through UAT coordination, user training, and implementation of new functionalities and process improvements.

4. KEY RESPONSIBILITIES & ACCOUNTABILITIES Application Support & System Monitoring

- Monitor application health and system performance using monitoring tools




- Respond to and resolve end-user queries and tickets with comprehensive end-to-end technical support
- Monitor background job execution, scheduled tasks, and Hangfire job queues for failures and performance issues
- Escalate and manage high-priority and critical incidents to minimize business disruption and ensure rapid resolution

Server & Deployment Management
- Deploy application releases and hotfixes in coordination with development and testing teams
- Maintain and update executable files and verify version control during deployment cycles
- Collaborate with sprint-release teams for validation, testing, and coordinated feature deployment

Workflow & Configuration Management
- Administer and maintain approval workflow systems ensuring accurate hierarchical approvals
- Configure new approval workflows and implement changes

Testing & Quality Assurance
- Conduct smoke testing to validate core system functionalities post-deployment
- Diagnose and analyse technical issues to identify root causes and implement permanent resolutions
- Track, document, and follow up on bugs, enhancements, and system improvement items Coordinate User Acceptance Testing (UAT)

Business Requirements & User Enablement
- Gather and document new business requirements and coordinate implementation with development teams




- Communicate effectively with end users to understand requirements and deliver accurate technical solutions
- Implement recent functionalities, enhancements, and process improvements
- Organize and deliver user training sessions to enhance application utilization and operational efficiency.

5. REQUIRED COMPETENCIES & QUALIFICATIONS

Core Technical Skills (Required)

- SQL Server: Database operations, T-SQL query expertise, performance optimization
- Application Support: End-to-end technical troubleshooting and production issue resolution
- IIS Management: Website configuration, site binding, and application pool administration
- Microsoft Office: Advanced proficiency in Word, Excel, PowerPoint for documentation
- API Integration: Postman, Swagger, JSON validation, and API testing expertise

Functional Skills (Required)
- Process knowledge on Procure to Pay cycle
- SAP ERP knowledge as end user/Functional consultant
- Knowledge on Vendor management

Professional & Behavioural Competencies
- Incident Management: Ability to manage multiple high-priority incidents simultaneously while maintaining SLA commitments
- Problem-Solving: Strong analytical and diagnostic skills with focus on root-cause analysis and preventive solutions
- Cross-functional Collaboration: Effective communication with development, testing, and business stakeholders
- Attention to Detail: Commitment to data accuracy, quality assurance, and documentation standards
- Time Management: Ability to prioritize competing demands and deliver consistent results under pressure
- Communication Skills: Clear and effective communication with technical and non-technical stakeholders
- Continuous Learning: Proactive approach to upskilling with evolving technologies and application modules

📌 Application Support Engineer (Tiruppur)
🏢 Ramraj Cotton
📍 Tiruppur