The Application Support Executive will be responsible for providing functional and technical support for the e-Samudra application Key Responsibilities • Provide first-level and second-level application support to end users.

- Monitor application performance and ensure uninterrupted availability of business services.
- Resolve user incidents and service requests through the ticket-based Incident Management System.
- Diagnose, troubleshoot, and resolve application defects, bugs, and functional issues.
- Coordinate with the development, database, infrastructure, and testing teams for issue resolution.
- Perform application configuration and support post-release activities.
- Maintain issue logs, change logs, and version control documentation.
- Support software enhancements, patches, and upgrades.
- Ensure compliance with defined Service Level Agreements (SLAs).




- Assist in User Acceptance Testing (UAT), production deployment, and post-go-live support.
- Provide functional assistance and handholding support to DGS users.
- Prepare user manuals, FAQs, operational documentation, and knowledge base articles.
- Generate incident reports, SLA reports, and support metrics.
- Participate in change management activities and application maintenance throughout the O&M; period. These responsibilities are aligned with the RFP's Application Maintenance and Support requirements.

Educational Qualification Based on the project requirements, the recommended qualification is:

Essential

- Bachelor's degree in:
- Computer Science
- Information Technology

📌 Application Support Engineer 2 (Mumbai)
🏢 CMS Computers
📍 Mumbai