Note:If your not available for the face to face interview don't apply.

Role & responsibilities

- Provide L1/L2 application support to users and business teams.
- Monitor applications, scheduled jobs, interfaces, and system health.
- Investigate, troubleshoot, and resolve application incidents and production issues.
- Perform root cause analysis (RCA) for recurring or critical issues.
- Handle service requests, incidents, and problems within agreed SLA timelines.
- Coordinate with development, database, infrastructure, and third-party teams for issue resolution.
- Analyze application logs, database queries, error messages, and system alerts.
- Support application deployments, releases, patches, and configuration changes.
- Perform basic SQL queries for data validation and troubleshooting.
- Maintain support documentation, troubleshooting guides, and knowledge articles.
- Communicate effectively with users regarding issue status, resolution, and expected timelines.
- Participate in shift, weekend, or on-call support when required.
- Identify recurring issues and suggest improvements to reduce incidents and manual effort.

📌 Application Support-Banaglore-F Only-Immediate Joiner required. (Bengaluru)
🏢 Clover Infotech
📍 Bengaluru