JD

Job Summary:

We are seeking a skilled and proactive Monitoring Analyst to spearhead infrastructure monitoring operations. The ideal candidate will have hands-on experience with leading monitoring platforms and a strong foundation in OS administration. This role involves setting up proactive monitoring strategies, optimizing alert workflows, and driving continuous improvement in system observability.

Key Responsibilities:

Lead the deployment, configuration, and optimization of monitoring tools including SolarWinds, ManageEngine, and Zabbix

Define monitoring standards and thresholds for system performance, network health, and application uptime

Mentor L1/L2 monitoring analysts and guide incident triage, resolution, and escalation protocols

Collaborate with system and network admin teams to ensure holistic infrastructure coverage

Perform deep-dive analysis of recurring issues and initiate problem management workflows

Conduct periodic audits of monitoring coverage and reporting efficiency





Create and maintain dashboards, reports, and executive summaries for availability and performance KPIs

Support OS-level diagnostics and root cause analysis across Windows/Linux platforms

Required Skills:

Strong understanding of OS administration (Windows and/or Linux)

Proficiency in SolarWinds, ManageEngine, and Zabbix including agent setup, SNMP configurations, and alert customizations

Familiarity with automation scripting (PowerShell, Bash) and integration with ITSM tools

Excellent communication and documentation skills

Proven leadership experience in NOC or infrastructure monitoring environments

7 years of experience in infrastructure monitoring, with at least 1–2 years in a lead or mentoring role

Certifications in OS administration or monitoring tools are a plus (e.g., SolarWinds Certified Skilled)

📌 Application Monitoring Engineer (Mumbai)
🏢 ITC Infotech
📍 Mumbai