Experience : IT Service Delivery with 4 Years in DataStage SSIS Support Development
Job Location: Chennai
Role Overview:
The Production Support engineer will perform from Operations Prod Support Standpoint Actively participate in applications production support ensuring high availability performance and stability of critical systems Act as the primary contact for business stakeholders coordinating closely with offshore teams for L2 incident problem and change management Perform hands on troubleshooting root cause analysis RCA and resolution of complex application and data issues Oversee impact due to production releases monitoring alerting and operational readiness while ensuring SLA and compliance adherence Drive continuous improvement mentor support teams and ensure explicit communication across operations development and business users.
Key Skills:
IBM DataStage
SQL Netezza
UnixLinux
ControlM
ServiceNow SNOW
Incident Problem Change Release Management
Required Skills Competencies
Strong technical experience in ETL L2L3 production support using IBM DataStage and SSIS
Proven ability to troubleshoot ETL failures performance issues and schedulingoperational incidents
Experience with monitoring alerting job scheduling and performance optimization in production environments
Expertise in ITIL processes and service delivery frameworks
Unix Linuxility to troubleshoot ETL failures performance issues and scheduling operational incidents
Education
Bachelors degree in computer science Information Technology or related field
ITIL certification preferred
📌 Application Production Support Analyst (Chennai)
🏢 Alike Thoughts
📍 Chennai
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