The AI Functional Analyst will join the General Counsel Shared Services (GCSS) team in a techno-functional role focused on the operational support, adoption, and continuous improvement of AI-based IT systems. This role involves managing AI platforms, ensuring effective user adoption, and coordinating across business and technology stakeholders.

Key Responsibilities

- Provide functional administration and first-line support for AI platforms, including user access management and license optimization.

- Develop knowledge content, user guidance, and training materials to drive the responsible use of AI solutions.

- Monitor platform usage and feedback to provide actionable insights for improvement.

- Collaborate with AI Product Owners and technology teams to support release readiness, UAT, and platform enhancements.

- Perform initial triage of operational or AI output-related issues and manage escalations.

- Maintain governance documentation and records to ensure compliance in a regulated environment.

Required Qualifications

- Approximately 7+ years of experience in IT systems support,



AI enablement, business analysis, or change management.

- Practical knowledge of Generative AI and AI solution concepts.

- Experience in first-line support, access management, and delivering user training.

- Robust stakeholder management skills with the ability to work in a global environment.

- Proficiency in analytical and reporting tools, specifically advanced Excel and Power BI.

Preferred Qualifications

- Experience with prompt engineering, Microsoft 365 Copilot, Copilot Studio, SharePoint, and service-management tools.

- Background in supporting Legal, Risk, Compliance, or other regulated business functions.

- Awareness of information security, risk, and control considerations.

Generative AIAI GovernanceBusiness AnalysisChange ManagementStakeholder ManagementUser OnboardingTrainingExcelPower BIPrompt EngineeringMicrosoft 365 CopilotCopilot StudioSharePointService-management tools

📌 AI Functional Analyst (Gurugram)
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📍 Gurugram