About the Role

Western Specialist Centre (WSC) is a multi-award-winning specialist healthcare practice based in Melbourne, Australia.

As an Administration Officer, you'll act as a remote extension of WSC's reception and administration team, handling overflow patient calls and supporting essential administrative tasks to ensure a seamless patient experience.

Key Responsibilities

Handle inbound & outbound patient calls

Appointment booking, rescheduling & cancellations

Referral processing & patient follow-ups

Data entry & patient record management

Appointment coordination & calendar management

SMS communications & general administrative support

Work within the Practice Management System (PMS) and maintain activity logs

We're Looking For

Excellent spoken and written English

International BPO experience (Mandatory)

Experience in customer service, administration, virtual assistance, or healthcare support





Strong attention to detail and data entry skills

Reliable internet connection and dedicated work-from-home setup

Calm, empathetic, and qualified communication skills

Australian healthcare or Australian process experience will be an added advantage.

Experience with Australian processes or Healthcare Administration will be an added advantage.

How to Apply

Interested candidates should submit

Current Resume/CV A short voice note or video introduction (2 minutes) demonstrating spoken English and phone manner

Availability and preferred shift windows (AEST

)

Email your application to: [email protected] ((phone hidden))

Application Deadline: 6th July 2026

Immediate Joiners Only | No Notice Period

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