Position: Head Administration

Organisation: CSC e-Governance Services India Limited (CSC SPV)

Location: Noida / Delhi NCR (with travel to State/District offices as required)

Reporting to: Chief Operating Officer

About CSC SPV

CSC e-Governance Services India Limited is a Special Purpose Vehicle set up under MeitY to implement and oversee the Common Services Centres (CSC) scheme under the Digital India programme. Through a nationwide network of CSCs operated by Village Level Entrepreneurs (VLEs), it delivers government-to-citizen (G2C), financial, insurance, education, health, agriculture and other digital services to citizens in rural and semi-urban India, supported by Corporate, State and District teams.

Job Summary

We are seeking a highly disciplined, strategic and agile Head Administration (Defence / PSUs / Government or similar large corporations background preferred) to lead CSC SPVs corporate administration, facilities and physical security operations. The ideal candidate will combine military leadership, crisis-management capability and operational precision with a sound understanding of Government financial rules, procurement norms and protocol, to streamline facilities, optimise vendor relations and safeguard organisational assets.

The Head – Administration will be responsible for providing efficient, cost-effective and responsive administrative support across CSC SPV’s Corporate Office and State/District offices.

The role will lead facilities and workplace management, vendor and service management, travel and logistics, protocol, office infrastructure, asset coordination and administrative governance, while ensuring consistent service standards and controls in line with applicable Government of India rules and the Company’s internal policies and Delegation of Financial Powers.

The position requires a hands-on leader capable of managing a pan-India organisation that works closely with MeitY, State Governments, partner agencies and the VLE ecosystem, while continuously improving administrative processes and employee experience.

Key Responsibilities

- Lead the overall Administration function at the Corporate Office and provide administrative governance and support to CSC SPV State and District offices across States/UTs.
- Manage office infrastructure, facilities, housekeeping, security, maintenance, utilities, access control, seating and general workplace services.
- Ensure efficient functioning of the Noida/Delhi NCR offices and coordinate administrative requirements for regional/state locations.
- Develop and implement Admin SOPs, service standards and SLAs across locations.
- Manage administrative vendors including facility management, security, housekeeping, transport, courier, catering, office supplies and other service providers.
- Establish robust processes for vendor performance evaluation, SLA monitoring, billing verification and cost optimisation, in coordination with Procurement and Finance, ensuring that administrative procurement complies with the General Financial Rules (GFR) 2017, Government e-Marketplace (GeM) norms,



CVC guidelines and the Company’s procurement policy, as applicable.
- Oversee employee travel and logistics administration, including corporate travel arrangements, local transportation/cab services and associated vendor performance, in line with the Company’s travel policy and entitlements.
- Coordinate office space planning, seating allocation, relocations and renovations, and the establishment, upgradation or closure of State/District offices, including identification of premises and lease/rent agreements in coordination with Legal and Finance.
- Maintain appropriate administrative asset and inventory controls, including furniture, fixtures and other office infrastructure, in coordination with Finance/IT/Procurement as applicable.
- Manage administrative and protocol arrangements for Board meetings, AGMs and leadership meetings, review meetings with MeitY, visits of Ministers, senior Government officials and dignitaries, and national/State-level events such as VLE conventions and Digital India/CSC programmes.
- Ensure statutory, safety, fire, building, electrical and security compliances, as well as labour-law compliance for outsourced manpower (including minimum wages, PF and ESI), in coordination with concerned functions.
- Oversee physical security and access control for the Corporate Office, server/IT rooms and record rooms, supporting the Company’s information-security and data-protection obligations, including under the Digital Personal Data Protection Act, 2023.
- Ensure proper records and file management, including e-Office/digital file movement and record retention, and provide timely support for statutory, internal and Government audits, including closure of audit observations.
- Provide timely administrative inputs for Parliament Questions, MeitY references, audit queries and grievances within prescribed timelines.
- Coordinate Official Language (Rajbhasha) implementation, Swachhta initiatives and other Government-mandated campaigns, as applicable.
- Prepare and manage the annual Administration budget, track expenditure and identify opportunities for rationalisation and cost savings without compromising service quality.
- Establish dashboards/MIS covering expenditure, vendor performance, service requests, facility utilisation and other key Admin metrics.
- Drive digitisation and automation of administrative processes (such as e-Office, online helpdesk, asset tagging and digital vendor billing) in line with the Digital India vision.
- Implement a structured Admin Helpdesk/service-request mechanism with defined turnaround times and escalation matrices.
- Work closely with HR, Procurement, Finance, IT, Legal, State Teams and business verticals to ensure seamless administrative support.




- Build and manage the Administration team at Corporate and State levels, including outsourced manpower, with clear allocation of responsibilities, accountability and performance measures.
- Handle business continuity and emergency administrative requirements and ensure preparedness for contingencies.
- Undertake any other administrative responsibilities assigned by Management.

Key Result Areas / KPIs

1. Quality and responsiveness of administrative services
2. Adherence to Admin budgets and demonstrated cost optimisation
3. Vendor SLA compliance and service quality
4. Timely closure of employee/office administrative requests
5. Facility uptime, safety and statutory compliance
6. Standardisation of Admin processes across locations
7. Accuracy and effectiveness of Admin MIS, controls and asset/inventory management
8. Stakeholder/employee satisfaction with administrative services
9. Compliance with GFR, GeM, CVC and internal procurement and financial guidelines
10. Timely closure of audit observations and absence of significant compliance lapses
11. Smooth conduct of protocol arrangements for VIP visits, Board meetings and national events

Candidate Profile Education: Graduate in any discipline; MBA/PG qualification in Administration, Operations, Facilities Management or a related area preferred.

Experience: 15 to 20 years of experience, including a minimum of 10 years’ service in Defence / PSUs / Government or similar large corporations. Significant experience leading Administration / Facilities in a large, multi-location organisation. Prior exposure to Government Ministries / Departments, PSUs or Government-owned/controlled companies, including GFR/GeM-based procurement and Government protocol, will be strongly preferred.

Preferred Experience

- Managing large corporate offices and distributed locations
- Facility and workplace management
- Vendor and contract management
- Travel, transport and logistics
- Budgeting and cost optimisation
- Administrative procurement coordination
- Office projects/relocations
- Safety, security and statutory compliance
- Development and implementation of SOPs and SLAs
- Managing sizeable internal and outsourced teams
- Working with Government Ministries/Departments, State Governments or PSUs
- Government procurement (GeM, GFR 2017) and CVC guidelines
- Protocol management for VIP/ministerial visits and large-scale events
- e-Office and digital administration

Key Competencies Unimpeachable integrity and adherence to Government financial propriety and vigilance norms; strong execution orientation; high degree of ownership and responsiveness; commercial and cost consciousness; strong vendor-management and negotiation skills; ability to establish systems and controls; familiarity with Government processes and protocol; sound judgement and problem-solving ability; strong stakeholder management; comfort working with senior leadership and Government officials; and the ability to operate effectively in a rapid-moving, geographically dispersed organisation. Willingness to travel to State/District locations as required.

📌 Administration Head (Delhi)
🏢 Common Service Centres (CSC)
📍 Delhi