ROLE OVERVIEW

We are looking for a confident, proactive, and results-driven individual to manage post-enrollment payment operations and collections. This role requires strong communication, negotiation, and relationship management skills to ensure timely collections while maintaining a positive candidate experience.

The ideal candidate will be responsible for following up on payments, resolving payment-related concerns, negotiating payment plans when required, and ensuring accurate record-keeping. The role plays a critical part in protecting Company's revenue pipeline while maintaining professionalism and accountability.

KEY RESPONSIBILITIES

- Own the end-to-end post-enrollment payment collection process for active candidates.
- Conduct regular payment follow-ups via calls, WhatsApp, email, and CRM systems.
- Set clear payment expectations with candidates and secure commitment to agreed payment schedules.
- Track overdue accounts and proactively implement collection strategies.
- Negotiate payment plans and resolve payment disputes professionally.
- Maintain accurate payment records, installment tracking, and account status updates.
- Coordinate with recruitment, enrollment, and operations teams regarding payment-related matters.




- Issue payment reminders, receipts, and overdue notices.
- Identify and escalate high-risk or non-responsive accounts.
- Prepare daily and weekly collection reports for management review.
- Maintain high collection rates while preserving positive candidate relationships.

REQUIRED QUALIFICATIONS & SKILLS

- Accounting knowledge with Excellent spoken and written English communication skills.
- Strong negotiation and persuasion abilities.
- Ability to confidently handle payment objections and difficult conversations.
- Skilled phone etiquette and relationship management skills.
- 1–4 years of relevant experience in managing the accounts or receivable.
- Experience handling installment-based or recurring payment collections is an advantage.
- Experience working with U.S.-based clients or candidates is preferred but not mandatory.

Pay: ₹25,000.00 - ₹40,000.00 per month

Application Question(s)

- Do you speak good English?
- This is an onsite role and in US shift/Night shift, are you comfortable?
- How much experience do you have in Accounts field ?

Work Location: In person

📌 Accounts Receivable - US process (Thaltej)
🏢 Omkar overseas
📍 Thaltej