KEY RESULT AREAS (KRA)

Designation: Senior Executive – Accounts

Department: Finance & Accounts

Key Responsibilities

1. Student Fee Query Management – Daily

- Handle student queries related to tuition fees, outstanding dues, fee payments, and adjustments.
- Verify student fee details and payment status in the ERP system.
- Resolve fee-related discrepancies and provide accurate information to students.
- Coordinate with the concerned departments for unresolved issues.

2. Parent and Departmental Query Management – Daily

- Handle fee-related queries received from parents, Student Sections, and hostel wardens.
- Verify fee receipts, outstanding balances, and payment records.
- Provide clarification regarding fee status and pending dues.
- Ensure timely resolution of queries through proper coordination.

3. Student No-Dues and Clearance Management – Daily

- Verify student accounts before processing No-Dues clearances.
- Handle No-Dues requests related to migration certificates and withdrawal of documents.
- Check outstanding fees and other applicable dues before granting clearance.
- Sign and process clearance documents after proper verification and approval, wherever required.
- Maintain records of completed and pending clearance requests.

4. Hostel No-Dues and Electricity Bills – Weekly

- Maintain separate records of hostel No-Dues clearances and electricity bills.
- Verify hostel-related charges and outstanding amounts.
- Cross-check electricity bills and supporting documents.
- Coordinate with hostel wardens and concerned departments to resolve discrepancies.
- Update the relevant records after verification.

5. Maintenance of Files and Records – Weekly

- Maintain physical and digital files related to hostel accounts, transport fees, scholarships, and student letters.
- Organize student fee records, clearance documents, and departmental correspondence.
- Ensure proper filing and easy retrieval of documents.
- Update records regularly for reference, reporting, and audit purposes.

6. Hostel Fee Reconciliation – Fortnightly

- Cross-check hostel fee records with the concerned hostel wardens.
- Verify fee collections, outstanding balances, and payment status.
- Identify discrepancies between ERP records and hostel records.




- Coordinate with the concerned teams for necessary corrections.
- Maintain reconciliation records and follow up on pending issues.

7. ERP Data Validation and Examination Admit Cards – Half-yearly

- Validate student fee records and payment status in the ERP system before examinations.
- Verify pending dues that may affect admit card eligibility, as per university policy.
- Identify incorrect or incomplete student account information.
- Coordinate with the Examination Department for verification and correction of discrepancies.
- Ensure timely updating of verified fee status in the ERP system.

8. Student Security Forms and No-Dues Verification – Half-yearly / As Required

- Verify student account details before signing security-related forms.
- Check outstanding dues and applicable adjustments.
- Confirm the status of security deposits and related records, wherever applicable.
- Process clearance forms after verification and required approvals.
- Maintain proper documentation of completed clearances.

9. Coordination with the Transport Department – As Required

- Handle fee-related queries received from the Transport Department.
- Verify transport fee payments and outstanding dues.
- Resolve discrepancies in student transport fee records.
- Coordinate with the concerned team for updating payment information.
- Maintain records of resolved and pending queries.

10. Coordination with the Marketing Department – As Required

- Handle fee-related queries received from the Marketing Department.
- Verify student fee payment status and outstanding balances.
- Provide accurate account information to the concerned team.
- Coordinate to resolve fee-related discrepancies and pending cases.
- Ensure timely communication and proper record maintenance.

11. Coordination for Student Result Holds – As Required





- Coordinate with the Examination Department regarding students whose results are held due to pending fees.
- Verify student outstanding dues and payment status.
- Share verified information regarding pending fee cases with the concerned department.
- Follow up on cases where payments have been made or authorized clearance has been received.
- Ensure result-related updates are processed in accordance with university policy and the prescribed approval process.

12. Outstanding Fee Monitoring and Follow-up – Regularly

- Monitor student fee outstanding reports and identify pending payments.
- Follow up with students, parents, and concerned departments regarding outstanding dues.
- Verify payment updates and ensure accurate account records.
- Escalate unresolved disputes and discrepancies to the reporting manager.
- Maintain updated records of outstanding and resolved cases.

13. Reporting and Documentation – Weekly / Monthly / As Required

- Prepare reports related to fee queries, No-Dues clearances, hostel fee reconciliation, and outstanding dues.
- Maintain records of examination-related fee cases and security clearances.
- Submit reports to the reporting manager within the prescribed timelines.
- Ensure accuracy and completeness of all reports and supporting documents.

14. Audit and Compliance – Regularly

- Maintain supporting documents for fee-related clearances, bills, and reconciliations.
- Ensure proper documentation of student account transactions and adjustments.
- Provide records required for internal audits and management reviews.
- Follow university financial procedures and approval protocols.
- Maintain confidentiality of student financial information.

15. Interdepartmental Coordination – Regularly

- Coordinate with the Accounts Department, Student Sections, Hostel, Transport, Marketing, and Examination Departments.
- Track pending queries and follow up with the concerned stakeholders.
- Resolve routine issues within the prescribed timelines.
- Escalate complex cases to the reporting manager.
- Ensure smooth coordination for student fee management and clearance activities.

Min Exp is 3 Year upto Qualification : B Com, M,COM,BBA,MBA

Salary as per the Experience

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Account Executive (Gurugram)
🏢 SGT University
📍 Gurugram