Job Purpose

- As the client’s Account Director, this role will create long-term, trusting relationships with our key customer and to oversee all activities related to the sourcing, management and reporting of all categories identified within the scope of services for LINK.​

- To oversee, manage and take ownership of the relationship centrally and in key markets delivering a range of promotional item / gift projects for the clients. These will show best in class innovation, creativity and project delivery for our customer.

Job Duties

- Ensure all transactions are managed to the highest standards ensuring all work by the team is managed, controlled, checked and delivered successfully.​

- Own the commercial performance of the account and ensure that forecasting and financial reporting is submitted accurately and on time.​

- Ensure customer service is a priority. Identify and resolve all issues relating to customers within Standard guidelines. ​

- Provide professional presentations to customers. ​

- Based on customer briefs initiate all product development and source new concepts in collaboration with the Operations team. ​

- Maintaining and updating database of local suppliers and managing the relationships​





- Liaise with suppliers and have robust negotiation skills​

- Oversee the team and ensure they process all orders and invoices in a timely fashion ​

- Work with the team and produce accurate customer quotations and ensure quality samples and artwork for proposals. ​

- Manage SLA’s and KPI’s set and ensure that there is regular communication regarding order status to all departments to ensure timely delivery of orders. ​

- Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase volumes – where applicable. ​

- Work with LINK colleagues to ensure all opportunities are shared where applicable to drive opportunities and revenue in all markets​

- Work closely with Senior Management team to ensure that there is a cohesive communication across all of our activities to ensure we are operating as the global strategic partner across POS Materials and Promotional Goods​

Experience

- Client Management: 10 years (Required)

- Account Management: 10 years (Required)

- POSM, GWP, Print, Promotional Goods: 10 years (Required)

Work Location: Hybrid remote in Mumbai, Maharashtra

📌 Account Director (Mumbai)
🏢 Link Worldwide
📍 Mumbai