Accenture – Customer Support Associate | International Voice Process

Client: Accenture Role: Customer Support Associate – International Voice Process

Employment: Contract Basis – Quess Corp Payroll

Experience: 1–3 Years ONLY

Openings: 220

- Gurugram – Sector 21: 120 Positions
- Bengaluru: 100 Positions

Work Mode: Work from Office

Shift: Rotational / Night Shifts

Budget: 56 CTC – 52 Take Home

Mandatory Requirements

* Minimum 1 year International Voice Process experience – Mandatory

- 1–3 years total experience ONLY
- Excellent English & verbal communication skills
- Solid customer-handling and interpersonal skills
- Comfortable working in a voice-based customer support environment
- Comfortable with rotational/night shifts
- Comfortable working from office
- Candidates within approximately 30 km of the respective office location are preferred

Key Responsibilities





* Handle customer interactions through International Voice Process.
- Resolve customer queries, complaints, requests and escalations.
- Provide accurate and timely resolutions.
- Follow SOPs, quality standards, company policies and compliance requirements.
- Maintain accurate customer interaction documentation.
- Meet quality, productivity, AHT, CSAT and process KPIs.
- Coordinate with internal teams wherever required.

Screening Note: Domestic Voice/BPO, Non-Voice, Chat, Email or Back-office experience alone will not be considered. Candidates must have minimum 1 year International Voice Process experience.

Pay: Up to ₹56,000.00 per month

Work Location: In person

📌 Accenture – Customer Support Associate (Gurugram)
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