(JD)

Academic Counsellor

Company

Technovalley Software India Pvt. Ltd.

Position Title

Academic Counsellor

Location

Kochi, Kerala, India

Employment Type

Full-Time

Department

Admissions & Student Success

Reports To

Admissions Manager / Director Academics & Admissions

About the Role

Technovalley Software India Pvt. Ltd. is seeking a dynamic, student-focused, and results-oriented Academic Counsellor to guide prospective students in making informed educational and career decisions.

The Academic Counsellor will play a key role in admissions, student engagement, career guidance, lead nurturing, and relationship management. The ideal candidate should possess strong communication skills, a passion for education, and the ability to understand students' aspirations and align them with suitable academic and career pathways.

Key Responsibilities

Student Counselling & Career Guidance

- Counsel prospective students regarding academic programs, certifications, and career opportunities.
- Understand students' educational background, interests, skills, and career goals.
- Recommend suitable courses and learning pathways based on individual aspirations.
- Provide guidance on career opportunities in emerging technologies and skilled domains.
- Address student queries regarding curriculum, certifications, placements, and career outcomes.

Admissions Support
- Manage the complete admissions counselling process from inquiry to enrollment.
- Follow up with prospective students through calls, emails, WhatsApp, and other communication channels.
- Convert inquiries into admissions through effective counselling and relationship-building.
- Maintain accurate records of student interactions and admissions activities.
- Assist students with application procedures, documentation, and enrollment formalities.

Lead Management & Conversion
- Handle leads generated through digital marketing campaigns, events, referrals, and outreach programs.
- Qualify leads and identify student requirements.




- Conduct regular follow-ups to maximize admission conversions.
- Maintain lead status updates in CRM systems.
- Achieve assigned admission and conversion targets.

Student Engagement
- Build robust relationships with prospective and enrolled students.
- Conduct orientation and awareness sessions.
- Participate in webinars, workshops, career guidance programs, and educational events.
- Support student engagement initiatives throughout the admissions lifecycle.
- Ensure a positive student experience from inquiry to onboarding.

Institutional Outreach Support
- Assist in building relationships with schools, colleges, universities, and educational institutions.
- Participate in campus visits, career fairs, seminars, and awareness programs.
- Represent the organization during educational and promotional events.

Communication & Relationship Management
- Respond professionally to student and parent inquiries.
- Build trust and maintain long-term relationships with students and stakeholders.
- Coordinate with academic, placement, and administrative teams to provide accurate information.
- Maintain high standards of customer service and student satisfaction.

Documentation & Reporting
- Maintain accurate records of counselling sessions and admissions activities.
- Prepare daily, weekly, and monthly admissions reports.
- Track student inquiries, applications, conversions, and enrollment statistics.
- Ensure compliance with organizational policies and admission procedures.

Key Performance Indicators (KPIs) Performance will be evaluated based on:
- Number of student inquiries handled




- Lead-to-admission conversion ratio
- Enrollment targets achieved
- Student satisfaction levels
- Follow-up effectiveness
- CRM data accuracy
- Student retention support
- Participation in outreach and engagement activities

Required Qualifications

Education

- Bachelor's Degree in any discipline.
- Master's Degree or relevant certification is an added advantage.

Experience
- 1–5 years of experience in Academic Counselling, Admissions, Student Relations, Customer Service, Sales, or Education Consulting.
- Freshers with excellent communication and counselling skills may also apply.

Required Skills

Counselling Skills

- Academic Counselling
- Career Guidance
- Student Relationship Management
- Problem Solving
- Active Listening

Communication Skills
- Excellent verbal and written communication skills
- Presentation and public speaking abilities
- Professional telephone etiquette

Sales & Admissions Skills
- Lead Conversion
- Admissions Counselling
- CRM Management
- Target Achievement
- Follow-up Management

Technical Skills
- MS Office
- Google Workspace
- CRM Software
- Email Communication Tools

Preferred Attributes
- Passion for education and student success.
- Positive and empathetic attitude.
- Strong interpersonal skills.
- Goal-oriented and self-motivated.
- Ability to work under admission targets and deadlines.
- Professional appearance and conduct.

What We Offer
- Opportunity to work in a fast-growing education and technology organization.
- Professional development and career growth opportunities.
- Exposure to emerging technologies and industry-focused programs.
- Performance-based incentives and recognition.
- Collaborative and student-centric work environment.

Position: Academic Counsellor Department: Admissions & Student Success

Location: Kochi, Kerala, India

Employment Type: Full-Time

Reporting To: Admissions Manager / Director – Academics & Admissions

📌 Academic Counsellor (Kochi)
🏢 Technovalley
📍 Kochi