Description

Collaborate with business stakeholders to gather, analyze, and document business requirements.

Conduct workshops, interviews, and requirement elicitation sessions.

Translate business requirements into functional specifications, user stories, and acceptance criteria.

Prepare BRDs, FRDs, process flows, use cases, and solution documentation

Work closely with ServiceNow architects, developers, and administrators to design solutions.

Perform gap analysis and recommend process improvements.

Ensure proposed solutions align with business objectives and ServiceNow best practices.

Support configuration decisions and functional design discussions

Act as a liaison between business users, project teams, and technical teams.

Facilitate requirement review sessions, demos, and UAT workshops.

Manage stakeholder expectations and communicate project status effectively

ServiceNow BA





ITSM, CSM

Enable Skills-Based Hiring No ECMS REQ IDAdditional Details

- ECMS REQ ID : 413534Y26
- Project Location 1 : Pan India
- Project Location 2 : (No Value)
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : Seema.singh02
- Relevant Experience : 5
- Mandatory skills : ServiceNow BA
- Desired skills : ITSM, CSM
- Domain (Industry) : Telecom
- BGC (Before onboarding / After onboarding) : PreOB
- Total Experience (Ex. 5-7 Years) : 8
- BGC Details : NA
- BGC Vendor : NA
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Please enter shift timings : 9:00 AM IST to 6:30 PM IST
- Shift Timings : Others

📌 413534_ServiceNow BA (India)
🏢 Trigent Software
📍 India