JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Regional Facilities Manager
Workplace Dynamics

OVERALL ROLE
This role oversees the end-to-end operations within the assigned portfolio of India, covering offices in Bengaluru, Mumbai and Gurgaon. The primary objective is to deliver an exceptional workplace experience by prioritizing human-centric, engagement-focused activities. Responsibilities include managing teams, site operations, service contracts, sourcing, procurement, and financial decisions—all aimed at achieving operational excellence while ensuring secure working practices in all aspects.

This role serves as the primary liaison between the client and the JLL team for workplace activities. It supports account initiatives by ensuring consistent implementation of operational excellence and service delivery. A key part of this role is fostering engagement and collaboration with other regions and local JLL teams as needed, interacting with various lines of business and occupants to provide an exceptional service experience.

CORE RESPONSIBILITIES

Leadership & Team Management:
Experienced in actively encouraging an environment of teamwork, cooperation, high performance and individuals success, you will realise that the team’s success means your success
Your style of people management will be proactive. You will engage in building a deep understanding of your teams aspirations and career goals, you will be committed to coaching, mentoring and tackling issues head on by building plans to address areas of development
Team development will be thoughtfully achieved through skills and performance assessments, timely training, regular 1:1’s, follow ups and oversight will allow you to manage your team’s workload
Understanding the criticality of hiring, promoting or developing the right people at the right time, you will engage closely with internal COE’s and HR to effectively resource and build workforce planning and succession plans for our teams and vendors
Encouraging your teams to engage with peers on other accounts, attending JLL Integrated Facilities Management events to share knowledge, best practice and sharing market updates will be a key focus

Operations:
Further development of SOP’s and ensuring smooth procedural implementation will provide seamless service.



You will be skilled in simplification and accuracy improvement of work methods to ensure reliability of systems and consistency of delivery
Critical to the role, your input on developing space planning ideas and strategies that meet the changing demands of the business creating both strategic and tactical solutions is key
You’ll play an important role in supporting the delivery of major/minor works projects and associated moves / changes are done in accordance to the guidelines set by our Client
Budgeting and spend management will be a finely tuned skill, you will own financial processes and controls to ensure that the country’s financial operations are meeting or exceeding targets
Educating your team on compliance with JLL and our Client’s H&SE; (health & safety environment) and Risk Management policies and procedures
A component of your role will be supporting UX (User Experience) programs, new technology system / tool roll-outs, training programs / workshops etc, through driving implementation and consistency
Reporting, analysis, data driven decisions will be your core skillset, you’ll be confident and well informed when conducting presentations

Sourcing & Vendor Management:
Oversee all vendor contracts to ensure that they are professionally delivered with value for money outcomes, well-monitored and re-negotiated as required to ensure the best value to the Client
Ensure the strategic sourcing initiatives across the portfolio are followed and all the JLL provided tools are utilised.
Provide guidance to the site teams to ensure appropriate processes are followed to conduct major sourcing/procurement activities
Ensure vendors performance is managed, and all services are delivered as per the contract

Client/Stakeholder Management (in support of the Account Executive)
Develop and manage Client relationships, ensuring that programs and projects implemented are aligned with Client’s vision, priorities and targets
Comply with all requirements of the Client contract, meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client

Quality Management
Develop, implement, and maintain quality assurance protocols in accordance with internal standards and industry best practices.
Conduct regular quality audits and inspections to assess compliance, identify gaps, and drive continuous improvement initiatives.
Collaborate with cross-functional teams to address quality-related issues and implement corrective and preventive actions (CAPA).
Track, analyze, and report on key quality metrics and KPIs to inform strategic decision-making.
Foster a culture of quality across the team through training, process documentation,



and knowledge sharing.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Excellent verbal and written communication skills as well as presentation skills
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
A minimum of 6 years in the facility management industry/hospitality industry
An added benefit would be a Bachelor’s degree in hospitality or other related field; however, this is not a must
Deep understanding of the workplace environment and a keen interest in emerging technologies and trends relevant to the workplace.

Other Personal Characteristics
Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
Confident, friendly & engaging
Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures

KEY STAKEHOLDERS
Management Staff
Client Representatives
Client Occupants / End-users
Vendor Staff

REPORTING TO
APAC Account Executive
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Regional Facilities Manager (Bengaluru)
🏢 JLL
📍 Bengaluru