Industry: Real Estate
Experience: 3–5 Years
Department: Sales / Presales / Customer Relationship
Employment Type: Full-Time
Location: [Pune / Balewadi]

About the Role

We are looking for a GRE cum Presales Executive to manage customer interactions at the project site and support the sales team in converting walk-ins and leads into bookings.

The role involves front-desk management, customer greeting, lead coordination, follow-ups, project presentation support, and basic site-office administration. The candidate will be the first point of contact for customers and channel partners visiting the project.

Key Responsibilities

- Welcome and greet customers, channel partners and visitors professionally.
- Manage front desk and visitor handling.
- Understand customer requirements and direct them to the appropriate Sales/Closing Manager.
- Arrange refreshments and ensure a comfortable customer experience.
- Handle incoming calls and route them to the concerned department.
- Maintain visitor and walk-in records.
- Handle day-to-day office/site-office administrative activities.
- Maintain office records, registers, stationery and other required materials.
- Coordinate with housekeeping
- Ensure reception, lobby and customer-facing areas are clean, organized and presentable.
- Maintain brochures, project kits, forms and other sales materials.
- Coordinate meetings, appointments and internal requirements.
- Assist in organizing customer meetings, events and project launches.
- Ensure the sample flat is clean, well-maintained and presentable before customer visits.
- Coordinate with housekeeping and site staff to maintain cleanliness and overall presentation of the sample flat.
- Handle incoming and outgoing calls with prospective customers.
- Understand customer requirements such as budget, location, configuration and possession needs.




- Explain project details, amenities, pricing, payment plans and offers to customers.
- Qualify leads and identify genuine customers for the sales team.
- Schedule and coordinate site visits with customers and sales executives.
- Welcome and assist customers during their visit to the sales office/site.
- Regularly follow up with customers after enquiries and site visits.
- Maintain lead and follow-up details in the CRM system.
- Coordinate with Sales, CRM, Marketing and Site teams.
- Support the sales team in converting qualified leads into bookings.
- Handle basic customer queries and coordinate with the concerned team for resolutions.
- Maintain daily/weekly reports for calls, leads, site visits and conversions.
- Ensure timely follow-up so that potential leads are not missed.
- Collect customer feedback and share it with the management/team.
- Maintain a professional and positive relationship with customers.

Requirements

- 3–5 years of experience in Real Estate Presales, GRE, CRM, Customer Relationship or Telesales.
- Excellent communication and customer-handling skills.
- Good knowledge of real estate sales and customer journey.
- Confident and presentable personality.
- Strong follow-up and convincing skills.
- Good knowledge of CRM and MS Excel.
- Ability to handle multiple customers and leads simultaneously.
- Target-oriented and comfortable working in a sales setting.
- Good coordination and interpersonal skills.

Ideal Candidate

We are looking for a confident, well-presented and customer-friendly professional who can communicate effectively with customers, understand their requirements and coordinate with the sales team to help convert enquiries into successful bookings.

Education:

- Bachelor's (Preferred)

Pay: ₹20,000.00 - ₹30,000.00 per month

Location:

- Balewadi, Pune, Maharashtra (Required)

Work Location: In person

📌 GRE/Presales (Balewadi)
🏢 Balwadkar Housing
📍 Balewadi