Industry: Hotel / Hospitality
Experience: Minimum 8 years Relevant
Age Preference: 30–35 years

Key Responsibilities

1. HR Operations & Administration

- Oversee day-to-day HR operations, employee records, documentation, attendance, leave management, and HR reporting.
- Ensure compliance with company policies, applicable labour laws, and statutory requirements.
- Maintain accurate and confidential employee records and HR documentation.

2. Employee Relations & Engagement

- Act as the custodian of people management and service culture at HAG.
- Build strong relationships with employees across departments and promote a positive, respectful, and service-oriented work environment.
- Handle employee grievances, workplace conflicts, disciplinary matters, and escalations professionally.
- Coach employees and managers to improve performance, teamwork, and workplace behaviour.

3. Recruitment & Workforce Management

- Manage end-to-end recruitment, onboarding, induction, and manpower planning.
- Ensure timely hiring for hotel operations and service departments.
- Support employee retention, performance management, and succession planning initiatives.

4. Training & Service Culture

- Drive employee development, soft skills, grooming, communication, and hospitality service training.
- Reinforce professional conduct, guest service standards, and a customer-first mindset.
- Work with Department Heads to identify training needs and improve employee performance.

5. Stakeholder Management

- Work closely with the General Manager, Department Heads, and Head Office on HR priorities and people-related matters.
- Provide timely HR updates, reports, and recommendations to management.
- Support management in implementing HR policies,



employee welfare initiatives, and organizational development activities.

Essential Requirements

- Minimum 8 years of experience in hotels, hospitality, or the service industry.
- At least 5 years of experience in the hotel industry, including 3 years in a Deputy Head / senior HR leadership role.
- Experience working in a 3-star business hotel with 60+ rooms and 90+ employees.
- Strong command of English, Hindi, and Tamil.
- Excellent interpersonal, communication, coaching, and conflict-resolution skills.
- Well-groomed, approachable, personable, and professional in conduct.
- Strong follow-through, organizational skills, and attention to documentation.
- Ability to work independently while collaborating effectively with senior management and operational teams.

Key Competencies

- People management and employee engagement
- Conflict resolution and grievance handling
- Hospitality culture and service excellence
- Coaching, mentoring, and team development
- HR operations, compliance, and documentation
- Professional communication and stakeholder management
- Accountability, confidentiality, and execution

Most Essential Requirement

The candidate must be a true custodian of PEOPLE and SERVICE CULTURE at HAG — someone who builds a solid employee culture, develops people, upholds professional standards, and ensures that every department contributes to an exceptional hospitality experience.

Ideal Candidate Profile

A mature, approachable, and hands-on HR professional with strong hotel industry experience, excellent people skills, and the ability to balance employee well-being with business and service requirements.

Pay: ₹15,000.00 - ₹45,000.00 per month

Work Location: In person

📌 HR Manager - Hotel Industry (Coimbatore)
🏢 Richmond Groups
📍 Coimbatore