Role Overview

We are looking for a proactive and target-oriented Sales Executive – Outbound to drive room bookings, resort packages, corporate business, group bookings, events, and other revenue opportunities through outbound sales activities.

The role will involve identifying potential customers, making outbound calls, following up on leads, converting enquiries into confirmed bookings, developing corporate and B2B relationships, and maintaining regular communication with existing and prospective clients.

The ideal candidate should have excellent communication and negotiation skills, strong follow-up ability, confidence in making sales calls, and a customer-focused approach. Prior experience in hotel/resort sales, travel, hospitality, tele-sales, B2B sales, or business development will be preferred.

Key Responsibilities

1. Outbound Sales & Lead Generation

- Make daily outbound calls to prospective guests, corporate clients, travel agencies, event planners, and other potential customers.
- Generate recent leads through calls, databases, referrals, networking, online enquiries, and other business channels.
- Introduce the resort, rooms, packages, facilities, activities, dining options, events, and promotional offers to prospective customers.
- Understand customer requirements and recommend suitable room types, packages, and experiences.
- Maintain a structured lead pipeline and ensure timely follow-up with every prospect.
- Convert qualified leads into confirmed bookings and revenue opportunities.
- Achieve assigned daily, weekly, and monthly sales targets.

2. Resort Booking & Revenue Conversion

- Handle outbound sales for:
- Room bookings
- Weekend and holiday packages
- Family/group bookings
- Corporate stays
- Corporate offsites
- Events and celebrations
- Day-out packages
- Meetings and gatherings
- Special occasions and group experiences
- Explain pricing, inclusions, terms, cancellation policies, and available facilities accurately.
- Follow up with prospects regarding availability, quotations, payment, and booking confirmation.
- Coordinate with Reservations and Front Office teams to ensure accurate booking information.
- Identify opportunities to upsell room categories, packages,



meals, activities, and additional services.

3. Corporate & B2B Sales

- Identify and approach companies, corporate houses, travel agencies, tour operators, event companies, wedding planners, and other business partners.
- Develop a database of potential corporate and B2B clients.
- Make regular sales calls and conduct follow-ups to generate business.
- Promote the resort for corporate stays, team outings, offsites, meetings, celebrations, and group requirements.
- Maintain professional relationships with existing corporate and travel partners.
- Explore opportunities for repeat business and long-term tie-ups.

4. Lead Follow-Up & Conversion

- Follow up consistently with all open, pending, and quotation-stage leads.
- Understand reasons for non-conversion and identify opportunities to re-engage prospects.
- Maintain proper records of contacted, interested, pending, converted, cancelled, and lost leads.
- Follow up on payment and advance requirements until booking confirmation.
- Contact previous guests and inactive leads for repeat bookings and upcoming offers.
- Ensure no genuine sales lead is left unattended.

5. Customer Relationship Management

- Build strong relationships with prospective and existing guests.
- Maintain professional communication throughout the sales cycle.
- Understand customer expectations and provide accurate information about the resort.
- Handle basic customer concerns and coordinate with the relevant department for resolution.
- Conduct post-booking and post-stay follow-ups wherever required.
- Encourage repeat visits, referrals, and positive customer relationships.

6. Sales Coordination & Internal Communication

- Coordinate with Front Office, Reservations, F&B;, Housekeeping, Finance, and Operations teams.
- Communicate confirmed booking details,



guest requirements, special requests, packages, and payment status accurately.
- Coordinate special arrangements for VIPs, corporate groups, celebrations, and large bookings.
- Ensure all commitments made to customers are communicated to the concerned operational teams.
- Escalate service issues or booking concerns to the Sales Manager/Management on time.

7. Sales Reporting & Documentation

- Maintain updated records of all outbound calls and sales activities.
- Prepare daily and weekly sales activity reports.
- Track:
- Total calls made
- Leads generated
- Follow-ups completed
- Quotations shared
- Bookings confirmed
- Conversion percentage
- Revenue generated
- Lost/cancelled leads
- Pending payments
- Maintain customer and corporate databases.
- Update CRM, Excel sheets, reservation systems, or other sales tracking tools regularly.
- Provide accurate sales updates to the reporting manager.

8. Market & Competitor Awareness

- Keep track of customer preferences, market trends, seasonal demand, and local tourism opportunities.
- Gather information about competitor resort offerings and pricing through legitimate business research.
- Share relevant market feedback and customer insights with the Sales Manager.
- Identify potential new customer segments and business opportunities.

Qualifications & Experience

- Bachelor’s degree or Diploma in Hospitality, Tourism, Business Administration, Sales, Marketing, or a related field.
- 1–3 years of experience in outbound sales, tele-sales, hotel/resort sales, travel, hospitality, B2B sales, or business development.
- Experience in selling hotel/resort packages or travel products will be an added advantage.
- Freshers with strong communication and sales aptitude may also be considered.
- Proficiency in MS Office, Excel, email, WhatsApp Business, and CRM/sales tracking tools is preferred.
- Good command of English and Hindi/Kannada or other regional languages will be an advantage.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Sales Executive (Lalbagh)
🏢 Discovery Village
📍 Lalbagh