We're hiring a Customer Service Representative (CSR) to become an embedded extension of a client's customer service and operations team.

You'll work directly with customers, partners, sales teams, and production teams to answer questions, manage requests, provide order updates, and keep projects moving.

What You'll Do

● Respond to customer and partner calls, emails, chats, and inquiries in a timely andprofessional manner.

● Answer questions about products, pricing, proofs, artwork, production timelines,shipping, and order status.

● Process and coordinate orders from request through production and shipment.

● Review customer requests and POs for accuracy and completeness.

● Prepare or assist with quotes and estimates when required.

● Track orders and provide proactive updates to customers and internal teams.

● Coordinate with sales, estimating, production, design, and shipping teams to resolve

issues.

● Identify and resolve discrepancies before they become production issues.

● Maintain accurate customer and order information in CRM, MIS/ERP, or order

management systems.

● Make sure customer questions and open requests don't fall through the cracks.

What You Bring





● 5-7 years of experience in customer service, order management, order entry,

estimating, or a similar role.

● Robust customer communication skills across phone, email, and chat.

● Excellent written and verbal communication in English.

● Strong attention to detail and ability to manage multiple requests and priorities.

● Comfortable working with CRM, MIS/ERP, quoting, or order management platforms.

● Print, promotional products, apparel, signage, or related industry experience is

a plus, but not required.

● Ability to quickly learn products, processes, and client workflows.

● Reliable remote work setup and availability to overlap with US business hours.

Why Imprint Staff

● Fully remote, with a team that understands the industry you're working in.

● Long-term placement with a US-based client.

● Ongoing support from a company built specifically around print industry staffing.

● Opportunity to become a true extension of the client's customer service and

operations team.

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

- Leave encashment

Work Location: Remote

📌 Customer Service Representative (India)
🏢 Imprint Staff
📍 India