Shift Timings: Rotational shifts, often requiring night shifts for international processes.
Key Responsibilities
* Customer Interaction: Handle inbound and outbound calls professionally to resolve user issues, answer inquiries, or troubleshoot technical concerns.
* Query Resolution: Listen actively, analyze problems using client diagnostic software, and deliver quick, accurate solutions.
* Sales & Upselling: Proactively identify opportunities to recommend relevant products, premium services, pricing tiers, or promotions to callers.
* Data Documentation: Maintain clear records of all conversations, complaints, actions taken, and sales feedback inside internal CRM tracking databases.
* SLA Adherence:
Meet strict daily/weekly process targets regarding call quality metrics, handling time, and customer satisfaction levels.
Key Requirements
* Education: +2 & Graduate degree completed in any field is highly preferred. Physical copy of Degree or DMC is Mendatory.
* Skills: Strong verbal communication and active listening skills in English.
* Technical Knowledge: Basic hands-on proficiency with Microsoft Excel, email communication, and navigating web setups or system tools.
* Flexibility: Complete comfort working in a 24x7 setting with changing shift schedules and holiday rosters
Pay: ₹10,000.00 - ₹18,000.00 per month
Work Location: In person
📌 Data Entry Operator/ Customer service Executive (Sahibzada Ajit Singh Nagar)
🏢 NIDHI ENTERPRISES
📍 Sahibzada Ajit Singh Nagar
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