Job Title

:

Assistant Store Manager

Department

:

Retail Stores

Reports To

:

Store Manager

Role Summary

:

The Assistant Store Manager supports the Store Manager by achieving sales targets, ensuring operational excellence, and fostering exceptional customer experiences through team leadership and collaboration.

Key Responsibilities

:

Customer Focus

● Assist in fostering a customer-centric culture by ensuring exceptional customer service.

● Exhibit emotional intelligence to build trust and rapport with customers.

● Handling escalated customer queries, concerns, and feedback with professionalism and empathy.

● Monitor adherence to company policies and guidelines by all team members.

Sales Mastery

● Contribute to driving the store sales targets, including category-wise goals.

● Assist in leveraging data insights to optimize inventory and identify growth opportunities.

● Collaborate with the Store Manager and Visual Merchandising (VM) team to maintain impactful in-store displays.

Leadership Excellence

● Support the Store Manager in motivating the team to achieve high performance through coaching and recognition.

● Assist with resolving team conflicts and fostering a cooperative work environment.

● Assist in conducting on-the-job training (OJT) and support employee development through constructive feedback.

● Assist in employee schedules, provide feedback on performance reviews.

Change Management

● Adapt quickly to new business strategies and processes, ensuring smooth implementation within the team.

● Promote flexibility and enthusiasm for adopting new processes and technologies.

Decision-Making

● Provide input and support for data-driven decisions that enhance customer satisfaction and operational efficiency.

● Assist in analysing store performance metrics and implementing improvements.

Store Operations Excellence

● Maintain outstanding store condition, ensuring it is clean, organized, and visually appealing.





● Supervise daily store operations, including stock management, visual merchandising, and shrinkage prevention.

● Ensure the store maintains compliance with company standards through regular checks and audits.

● Handle administrative tasks such as preparing reports and assisting with scheduling.

Candidate Requirement

:

● HSC with 5+ years of Experience / Bachelors Degree with 3+ years of experience, specifically in fashion retail industry , must be at a Team Leader/Team handling role for min 6 months .HSC qualification with 5+ years of experience in Fashion Retail

● Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and retail POS systems.

● Exceptional customer service skills, including active listening, problem-solving, and the ability to build strong customer relationships.

● Proven ability to drive sales, meet targets.

● Ability to motivate, guide, and develop a team.

● Excellent communication, interpersonal, and conflict resolution skills.

● Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.

Key Performance Indicators

Sl. No.

Goal

Performance Parameter (Measurable)

Weightage

1

Achieve sales targets

● Achievement of sales targets

● Sales Performance by Product Category

● Conversion Rate

40%

2

Deliver exceptional customer service across all stores

● Customer Satisfaction Surveys (CSAT)

● Customer Complaint Resolution Rate

● Number of Positive Customer Reviews

30%

3

Operational Efficiency

● Shrinkage rates

● Operational score card

● Inventory Turnover Rate by Category

● Adherence to visual merchandising guidelines and standards.

25%

4

Team Performance

● Retention rate (70%)

● OJT training completion rate

● No. of employees in development plan

15%

Pay: ₹30,000.00 - ₹55,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- Are you okay with HSR Layout Location?
- Can you speak English Fluently? if Yes Rate yourself out of 10

Work Location: In person

📌 Assistant Store Manager (Bengaluru)
🏢 Anera Silver Jewellery
📍 Bengaluru