Experience: 1–4 Years
Employment Type: Full time
Industry: Travel & Tourism
Department: Sales & Tour Operations

About the Role

We are looking for an experienced and enthusiastic Travel Sales Executive / Travel Operations Executive to handle customer travel enquiries, flight and hotel bookings, tour planning, itinerary preparation, costing, and end-to-end tour operations.

The candidate will be responsible for understanding customer requirements, designing personalised travel packages, finding the best available deals, negotiating with hotels and transport vendors, coordinating bookings, and ensuring a smooth travel experience for both domestic and international clients.

The ideal candidate should have strong knowledge of major tourist destinations in India, excellent communication and negotiation skills, and the ability to handle FIT, GIT, pilgrimage/spiritual tours and customised holidays.

Key ResponsibilitiesTravel Sales & Customer Handling

- Handle customer enquiries related to flight tickets, hotels, holidays, tours, transfers and other travel services.
- Understand customer requirements, budget, preferences and travel plans.
- Recommend suitable destinations, hotels, flights, activities and travel packages.
- Prepare and present customised travel itineraries and quotations.
- Find and offer the best available deals and competitive travel options to customers.
- Follow up with customers regularly and convert enquiries into confirmed bookings.
- Handle customer queries through phone, email, WhatsApp and other communication channels.
- Maintain excellent customer relationships before, during and after the trip.

Tour Planning & Operations

- Manage Domestic Tour Operations, including customised and fixed-departure tours.
- Handle pilgrimage and spiritual tours across major destinations in India.
- Manage FIT (Free Independent Traveller) and GIT (Group Inclusive Tour) requirements.
- Design detailed tour itineraries based on client requirements and budget.
- Coordinate the complete execution of tours from booking to completion.
- Arrange sightseeing, transfers, guides, activities, transportation and other travel services.
- Handle special requests and customised travel arrangements.
- Provide 24-hour on-call assistance to clients and vendors when required.

Flight & Hotel Bookings

- Handle domestic and international flight booking enquiries and reservations.
- Coordinate with airlines, consolidators and flight-booking partners to obtain competitive fares.
- Develop and maintain flight booking tie-ups and business relationships with relevant suppliers.
- Handle hotel bookings and negotiate preferential rates with hotels and resorts.




- Develop and maintain hotel tie-ups with properties across major tourist destinations.
- Reconfirm bookings with hotels, airlines, transport companies, guides and other vendors.
- Ensure all booking details, payments and confirmations are completed on time.

Vendor Management & Negotiation

- Identify and coordinate with reliable hotels, transporters, guides, DMCs and other travel suppliers.
- Negotiate the best possible rates with hotels, transport providers and other vendors.
- Maintain strong relationships with hotels and travel service providers.
- Obtain quotations and compare rates, services and inclusions.
- Ensure vendors deliver services according to the agreed itinerary and service standards.
- Resolve vendor-related issues quickly and effectively.

Tour Costing & Documentation

- Prepare accurate tour costing and quotations based on client requirements.
- Calculate hotel, transportation, sightseeing, guide, meal, activity and other tour-related costs.
- Maintain healthy margins while offering competitive packages.
- Prepare itineraries, quotations, invoices, vouchers and other travel documents.
- Reconfirm all services and arrange payments with the relevant vendors.
- Prepare complete tour documentation and welcome kits for clients.
- Ensure all confirmed bookings and service details are accurately recorded in the company's booking/CRM system.

Client & Internal Coordination

- Ensure timely correspondence for queries received from clients and vendors via email and phone.
- Coordinate with the in-house sales team to ensure tours are operated smoothly.
- Liaise with airport representatives, guides, transport vendors and hotels.
- Follow up with running clients to ensure their travel experience is smooth.
- Handle customer complaints and concerns professionally and provide timely solutions.
- Ensure all client and booking information is updated accurately.

Key Areas of Responsibility

- Domestic Tour Operations
- Pilgrimage & Spiritual Tours
- FIT & GIT Handling
- Tour Planning & Itinerary Preparation
- Tour Costing & Quotation Preparation
- Flight Booking & Ticketing
- Hotel Booking & Hotel Tie-ups
- Hotel Rate Negotiation
- Transport & Vendor Negotiation
- Guide & Transfer Coordination
- Customer Relationship Management




- Travel Supplier Management
- Tour Execution & Operations

Required Experience

1–4 years of experience in travel sales, tour operations, travel consultancy, destination management or a related travel industry role.

The candidate should have practical experience in:

- Designing travel itineraries.
- Preparing tour costing and quotations.
- Booking hotels and other travel services.
- Handling domestic and international travel enquiries.
- FIT and GIT tour handling.
- Negotiating rates with hotels and vendors.
- Coordinating transportation, sightseeing and guides.
- Handling customer queries and converting enquiries into bookings.

Required Skills

- Excellent verbal and written communication skills.
- Strong customer handling and relationship-building skills.
- Good convincing, negotiation and selling skills.
- Strong knowledge of major tourist destinations across India.
- Good knowledge of Indian tourism products, hotels, sightseeing and transportation.
- Ability to design creative and practical travel itineraries.
- Strong knowledge of tour costing and package preparation.
- Good negotiation skills with hotels, transporters and other vendors.
- Ability to work under pressure and meet deadlines.
- Confident, proactive and target-oriented.
- Outspoken, presentable and professional.
- Good problem-solving and decision-making skills.
- Ability to work independently as well as part of a team.
- Good computer and email communication skills.

Client & International Business Exposure

The candidate may be required to deal with foreign clients, overseas travel agents, corporate clients and international partners. Therefore, excellent English communication, professional email writing and a customer-focused approach are essential.

Educational Qualification

- Graduate / Post Graduate from a recognised university.
- A degree or diploma in Travel & Tourism, Hospitality, Aviation, Hotel Management or a related field will be preferred.

What We Are Looking For

We are looking for someone who is passionate about travel and can take ownership of a booking from the initial enquiry through to the completion of the customer's trip.

The ideal candidate should be able to understand a customer's requirement, design the itinerary, calculate the tour cost, negotiate with suppliers, confirm hotels/transport/flights and ensure smooth execution of the complete tour.

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time

Work Location: In person

📌 Travel Operations Executive (Badarpur)
🏢 Starvix Business Consulting
📍 Badarpur