12 Oct
|
Zaitoon Restaurant
|
Chennai
12 Oct
Zaitoon Restaurant
Chennai
- Handle customer enquiries through phone calls, WhatsApp, email, and online platforms.
- Manage customer complaints, feedback, and service-related issues professionally.
- Coordinate with restaurant outlets, kitchen teams, and delivery partners to resolve order-related concerns.
- Track online orders, delays, cancellations, refunds, and missing or incorrect items.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Follow up with customers to ensure satisfactory resolution of issues.
- Coordinate with internal teams to improve service quality and customer satisfaction.
- Monitor customer ratings, reviews, and feedback on online platforms.
- Escalate critical complaints to the reporting manager and ensure timely closure.
- Adhere to company policies, service standards, and response-time targets.
Pay: ₹10,000.00 - ₹25,000.00 per month
Advantages:
- Food provided
Work Location: In person
📌 Customer Support Executive (CSE) (Chennai)
🏢 Zaitoon Restaurant
📍 Chennai