Client Relationship Executive

Company: Zaad Platforms
Job Type: Full-time
Work Location: Remote
Salary: ₹15,000 – ₹25,000 per month, depending on experience

Job Description

Zaad Platforms is looking for a Client Relationship Executive to manage client communication, support requests, follow-ups, and coordination with our internal teams.

We are looking for someone who is highly responsive, proactive, and comfortable communicating with clients through WhatsApp and phone calls.

Languages Required

- English
- Malayalam
- Hindi

Responsibilities

- Act as the primary point of contact for clients.
- Respond promptly to client queries through WhatsApp, phone, and other communication channels.
- Understand client requirements and provide timely assistance.
- Follow up with clients and ensure their requests are properly addressed.
- Coordinate with the technical, support, and internal teams to resolve client requirements.
- Keep clients updated on the status of their requests.
- Escalate important or urgent issues to the appropriate team.
- Maintain proper records of client requests and follow-ups.
- Collect client feedback and communicate it to the relevant team.
- Maintain professional and positive relationships with clients.

Requirements

- Excellent communication skills in English,



Malayalam, and Hindi.
- Strong verbal and written communication skills.
- Good WhatsApp and phone communication skills.
- Highly responsive and proactive.
- Strong follow-up and coordination skills.
- Positive problem-solving ability.
- Ability to handle multiple client requests efficiently.
- Ability to work independently in a remote environment.
- Previous experience in customer service, client support, customer relationship management, or client relations is an advantage.

Who We're Looking For

We are looking for someone who:

- Responds quickly to client messages and calls during working hours.
- Takes ownership of client requests until they are resolved or properly handed over.
- Follows up proactively without waiting for the client to ask for an update.
- Communicates clearly and professionally.
- Can coordinate effectively between clients and internal teams.
- Is reliable, responsible, and comfortable working remotely.

How to Apply

Interested candidates can send their updated resume to:

[email protected]

Please mention “Client Relationship Executive” in the email subject line.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: Remote

📌 Client Relationship Executive (Palakkad)
🏢 Zaad Platforms
📍 Palakkad