Job Responsibilities

- Ensure timely follow-ups with all clients after they place orders.
- Maintain robust relationships with existing clients and ensure their satisfaction through effective after-sales service.
- Collect honest feedback from clients to improve service quality.
- Provide end-to-end client support, from order confirmation to payment collection.
- Address and resolve client queries, concerns, and questions promptly.
- Educate and assist clients regarding company products and services.
- Act as the primary point of contact for client complaints and escalate issues to the concerned department when necessary.
- Understand client requirements and provide appropriate solutions to ensure a positive customer experience.
- Maintain regular communication with clients to build long-term business relationships.
- English Fluency: Must have good verbal and written English communication skills, with the ability to communicate confidently and professionally with clients.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

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