Job Description

Manager, AI Services Consultant– Job Description

Why This Role? Why Now?
Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change; we lead it. Our Professional Services team is revolutionising how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Manager role is integral to delivering quick time to value while guiding our customers through their configuration and optimisation.

Mission
As the AI Services Manager at Zendesk, you will be leading a team by example with product expertise, and joining a management team in our expanding AI Delivery team.Your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision.



Your strong consulting skills and project management expertise will ensure seamless integration and optimisation of AI solutions, driving transformative business outcomes.

Overarching Objective For The Role
• Accelerate customers’ time‑to‑value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realise measurable business impact from initial deployment through scale.
• Be the customer’s AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers rapid.
• Lead smooth, on-time delivery. Run projects end-to-end with clear scope, timelines, and stakeholder alignment to deliver reliably.
• Build and lead the new AI Delivery team. Stand up the team, methodology and ways of working, while staying hands-on in customer delivery.

How You’ll Make an Impact

Strategic Accountabilities
• Technical Expertise & Guidance: Provide expert advice on the implementation and optimisatio

📌 Manager, AI Services Consulting (Pune)
🏢 Zendesk
📍 Pune