We're improving the way we live and work by intelligently connecting energy systems, buildings, and industries
Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered optimally and efficiently. It provides the adaptable infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.
JOIN US WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE
HEAD OF CUSTOMER SUCCESS (DIGITAL & SOFTWARE)
The Head of Customer Success is a strategic leadership role responsible for driving customer adoption, expansion, and retention across Siemens Digital & Software portfolio. This role combines deep technical understanding of software solutions with commercial acumen to maximize customer lifetime value, expand share of wallet, and build long-term strategic partnerships.
KEY RESPONSIBILITIES
ADOPTION & ONBOARDING
Develop and execute customer onboarding strategies ensuring rapid time-to-value
Define adoption metrics, KPIs, and health scorecards for software solutions
Lead customer enablement programs including training, certification, and best practices
Manage onboarding team to ensure 90%+ adoption milestone achievement within 6 months
Create and maintain adoption playbooks for different customer segments
Drive usage analytics and identify adoption blockers early
ACCOUNT EXPANSION & SHARE OF WALLET
Identify and pursue expansion opportunities within existing custome
📌 Head Customer Success- Digitalisation (Thane)
🏢 Siemens
📍 Thane