Job Title:
Analyst Forecasting/Data Scientist
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:
• Prepare and maintain weekly and monthly forecasts.
• Perform trend analysis and variance analysis.
• Improve forecasting methodologies and models.
• Build and test forecasting scenarios.
• Revise and validate forecasts based on stakeholder feedback.
• Ensure forecasting documentation is current and client ready.
• Use statistical and mathematical models to support forecasting.
• Work with large and complex attributes/drivers affecting forecast volumes.
• Interpret contact center data and operational metrics to improve planning accuracy.
• Support data-driven recommendations for business decisions.
• Collaborate with internal teams and clients on forecast assumptions and updates.




• Communicate forecast changes, risks, and recommendations clearly.
• Support planning discussions with actionable insights and sound judgment

Desired Skills:
• Minimum 1+ years of experience in Workforce Management forecasting.
• Hands-on experience in forecasting for large-scale and complex business attributes.
• Strong skills in mathematical and statistical modeling.
• Working knowledge of R Studio or Python for analytics and forecasting.
• Good understanding of forecasting concepts, scenario modeling, and variance management.
• Good understanding of contact center metrics and workforce planning principles.
• Familiarity with WFM processes, forecasting cycles, and operational planning needs.
• Strong analytical thinking and problem-solving ability.
• Valuable business acumen.
• Strong communication, collaboration, and stakeholder management skills.
• Ability to make sound decisions based on data and busine

📌 Analyst Forecasting/Data Scientist (Gurugram)
🏢 CNX
📍 Gurugram