We are a global team of innovators and pioneers dedicated to shaping the future of observability. At Current Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us

Role Definition & Impact
As a Technical Support Engineer, you will own the customer post-incident experience by
troubleshooting technical issues across either our Front-End Products (Mobile, Browser,
Synthetics, Synthetics Job Manager) OR our Application Performance Management (APM)
Products (Java, .NET, Python, Node.js, Ruby agents).

Core Expectations
● Complex Problem Solving: Collaborate across teams to assist in solving complex
technical customer problems across our product suite.
● Customer Advocacy: Support New Relic customers by resolving various installation,
configuration,



and data exploration requests while displaying genuine empathy.
● Cross-Functional Collaboration: Work closely with our software engineering teams to
resolve advanced customer issues and act as an advocate to our Product Organization
by providing feedback on feature requests and bugs.
● Continuous Learning: Advance your skills through additional training and exposure to
other features, languages, and capabilities of our products.

First-Year Goals
● Master the Stack: Learn how to collaborate within the team and leverage knowledge
resources to effectively troubleshoot and solve customer installation, configuration, and
data exploration requests.
● Drive Operational Excellence: Partner closely with your direct manager to maintain
healthy Support KPIs, including Productivity, Time to Resolution (TTR), SLA adherence,
and CSAT.
Must-Have Requirements
● Customer Delight: A genuine passion for helping cus

📌 Technical Support Engineer (Bengaluru)
🏢 New Relic
📍 Bengaluru