Job Title
Facilities Executive - Soft Services

Job Description Summary
Executive – Soft Services

Job Description
Title
Executive – Soft Services
Business unit
Integrated Facilities Management
Reporting to
Facility Manager
What this job involves:
• Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.

• Regularly engage with clients to understand their specific needs, expectations, and concerns. This can be done through surveys, feedback sessions, or regular meetings.
• Implement proactive and preventive maintenance programs to reduce downtime, minimize disruptions, and enhance facility efficiency.
• Establish transparent SOPs and performance benchmarks to ensure services are delivered consistently and meet high-quality standards.

• Support compliance with audit and compliance standards in facility management, financial management, and operational policies and procedures.

• Adhering to Preventive Maintenance Schedules.




• Ensuring that all vendor contracts comply with client procurement and contract management policies. This includes verifying that vendor payments, contract terms, and performance meet agreed standards.
• Ensuring that financial reports and budgets are accurate, transparent, and compliant with financial reporting standards. This includes proper documentation for all expenses, invoices, and financial transactions.
• Conducting regular internal audits to ensure that operational procedures, policies, and service levels are in compliance. Using checklists, audit forms, and reports to document compliance and address any gaps or non-compliance.

• Meet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly.

• Regularly review and assess site-specific Key Performance Indicators (KPIs) to ensure targets are met or exceeded.

• Manage SURF tickets, ensuring timely monitor

📌 Facilities Executive (Hyderabad)
🏢 Cushman & Wakefield
📍 Hyderabad