Role Summary
The Senior DAS Support Engineer serves as the Level 3 escalation point and technical authority for distributed antenna systems and in-building wireless environments across healthcare and enterprise deployments. The role provides hands-on support for multi-vendor DAS and private LTE/CBRS platforms, with responsibility for complex incident resolution, system reliability, planned maintenance, and technical coordination.
The engineer leads technical work through diagnosis, implementation, validation, and closure. This requires sound engineering judgment, effective coordination with customers, carriers, OEMs, and field teams, and disciplined execution within established change-control and service-level requirements.
Primary Responsibilities
Technical Support and Service Reliability
• Provide Level 3 escalation support for complex DAS and in-building wireless incidents across CommScope ION-E/ERA, Corning ONE, SOLiD ALLIANCE, JMA TEKO, and comparable platforms.
• Diagnose and resolve faults involving RF performance, fiber and coaxial infrastructure, system hardware, software,



and management connectivity.
• Support and troubleshoot private LTE and CBRS deployments, including Celona, Ericsson, Nokia, and comparable platforms, whether standalone or integrated with DAS environments.
• Own the full incident lifecycle in ServiceNow, including triage, diagnosis, escalation, vendor engagement, service restoration, and documented closure within applicable SLAs.
• Lead technical coordination with OEMs and carriers for advanced troubleshooting, equipment replacement, software defects, and service-impacting issues.
• Analyze system alarms, health data, and recurring incidents to identify degradation and recommend corrective action before further service impact.
• Validate monitoring coverage, alarm delivery, alert routing, and escalation readiness with the monitoring and operations teams.
• Produce root cause analyses and after-action reports that document findings, corre

📌 Sr DAS Support Engineer (Bengaluru)
🏢 Black Box
📍 Bengaluru