About this role:
At Wells Fargo, an Associate Fraud & Claims Operations Representative is a front-line role in a high-volume call center, supporting customers through potential fraud situations. You will investigate account activity, resolve issues accurately, and provide timely updates to customers. You will apply authentication practices to prevent fraud, navigate complex situations, and deliver a seamless, trusted customer experience.

In this role, you will:
• Review routine fraud alerts, transactions, claims, and referrals using established procedures to reach accurate case outcomes in a call center setting
• Gather, verify, and assess customer information to accurately initiate and support fraud and claims processing
• Manage multiple cases in a high-volume call center environment while meeting quality and service expectations
• Perform operational and customer support tasks related to fraud prevention, dispute resolution, and account servicing via voice and non-voice functions
• Research basic account activity and transaction details to support case review
• Ensure timely,



accurate, and complete case handling while partnering with team members for support as needed
• Ask targeted questions and review account activity to understand customer situations and identify potential fraud concerns
• Communicate with customers and internal partners to obtain or provide routine information

Required Qualifications:
• 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• PHL only: 6+ months of customer service experience in business process outsourcing (BPO) industry
• Bachelor’s degree in Accounting, Commerce, Finance, or a related field.
• Experience preparing and reviewing reconciliation statements, with a strong focus on accuracy and attention to detail.
• Working knowledge of banking operations processes and financial transactions.
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📌 Associate Fraud (Hyderabad)
🏢 Wells Fargo
📍 Hyderabad