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The Position
As a Product Manager for Platform Operations and Governance, you will define and execute technical governance processes that ensure ServiceNow platform excellence. You will develop standards and practices to maintain architecture integrity, support platform operating model implementation, and guide the platform's strategic direction while fostering end-user adoption and cross-functional collaboration.
Job responsibilities
• Defines, guides, and executes technical governance processes and standards for the ServiceNow platform
• Provides technical evaluation of demands against platform architecture, capabilities,
and best practices
• Supports design and implementation of the platform operating model to achieve outcomes and drive adoption
• Manages release schedule, frequency, and content; understands team capacity and priorities to shape releases effectively
• Supports ServiceNow roadmap development and delivery through technical direction and strategic decision-making
• Works closely with the core platform team during upgrades and current application implementations
• Resolves code promotions, collisions, and discrepancies across environments
• Participates in governance processes with the platform architect and guides process owners on technical standards alignment
• Manages stakeholder expectations, removes impediments, and creates collaboration efficiencies across teams
• Defines success metrics, analyzes platform capability trends, and implements process improvements
• Supports team development and ma
📌 Product Manager (Pune)
🏢 Roche
📍 Pune